Senior Associate, Customer Outreach
United States, Los Angeles
Successful Candidates Must Demonstrate the Following Abilities:
• Ability to think strategically and implement all tactics involved with assigned programs.
• Have a strong work ethic and be comfortable taking initiative working in a fast paced, start-up environment.
• Highly collaborative and work well on diverse teams as well as with consultants and external stakeholders.
• Experience working with local governments, including staff and elected officials.
• Proven experience achieving business objectives using various marketing and communications strategies and tactics.
• Customer service focused with both internal and external customers.
• Be a strong, compelling communicator who speaks and writes clearly.
• Have a high tolerance for uncertainty but know how and when to bring things to resolution.
• Strong analytical skills and attention to detail.
• Handle multiple priorities to meet deadlines and escalate key issues.
• Ability to interpret and explain policies, procedures, and regulations.
Duties and Responsibilities
• Developing communications and outreach plans: Lead the development of research-driven outreach plans in coordination with member agencies and other stakeholders.
• Develop communications and outreach materials: Draft news releases, fact sheets, web copy, direct mail, talking points, presentations, etc. in support of CPA, its programs, and initiatives.
• Coordination: Work collaboratively with representatives from member agencies, elected officials, CPA staff and marketing consultants to gain concurrence and approval on plans and materials.
• Team support: Provide writing, editing and brainstorming support to other members of the CPA team when needed.
• Project Management: Responsible for establishing a schedule for assigned projects, adhering to the established schedule, and managing to the assigned budget.
• Measurement, Analytics, and Verification: Develop indicators to measure program effectiveness. Analyze program outcomes to modify implementation activities. Develop and implement verification protocols to support cost and environmental effectiveness claims.
• Written Reports and Oral Presentations: Write reports and develop presentations that may be shared with CPA’s Board of Directors, Board Committees, executive management, customers, and community & industry groups.
• Other duties as assigned.
Qualifications
Candidates must have a bachelor's degree and at least 5 years of experience in strategic communications and media relations. CPA may consider equivalent experience to University Degree and 5 years relevant experience. Candidates must be located in the Los Angeles area and available to attend in person meetings throughout the region as needed. Must be able to sit at a desk and work on a computer for prolonged periods. Currently, this position is temporarily remote; however, when the office reopens in September, this position is expected to report to our downtown Los Angeles office 2-3 days per week. (Actual days of the week to be worked in the office will be determined by CPA, not by the candidate.)
Required Skills
• Demonstrated experience in strategic communications, media relations and customer outreach.
• Excellent writer; familiar with Associated Press (AP) style.
• Demonstrated experience with market research, measurement, and ROI (return on investments).
• Demonstrated experience working with consultants, elected officials, their staff, and other partner stakeholders.
• Excellent project manager, familiar with different project management tools such as Microsoft Project, Wrike, Basecamp, Monday, or another comparable tool.
• Excellent verbal communicator.
• Demonstrated experience working with a combination of stakeholders, staff, and consultants.
• Highly proficient with Microsoft Office Suite, particularly Excel and PowerPoint.
Preferred Skills
• Knowledge and understanding of the CCA (Community Choice Aggregation) (Community Choice Aggregation) business model and the ability to articulate how customer programs support this model.
• Awareness of a variety of outreach strategies and tactics including digital, traditional media, social media, direct mail, etc.
• Creative problem solver.
• Marketing and outreach experience to diverse Southern California communities.
Sales & Marketing
Brand Marketing
Community Management
Customer Retention Marketing
Email Marketing
Market Research
Part Time