Customer Retention Jobs in United States
Senior Associate, Customer Outreach
United States, Los Angeles
Successful Candidates Must Demonstrate the Following Abilities: • Ability to think strategically and implement all tactics involved with assigned programs. • Have a strong work ethic and be comfortable taking initiative working in a fast paced, start-up environment. • Highly collaborative and work well on diverse teams as well as with consultants and external stakeholders. • Experience working with local governments, including staff and elected officials. • Proven experience achieving business objectives using various marketing and communications strategies and tactics. • Customer service focused with both internal and external customers. • Be a strong, compelling communicator who speaks and writes clearly. • Have a high tolerance for uncertainty but know how and when to bring things to resolution. • Strong analytical skills and attention to detail. • Handle multiple priorities to meet deadlines and escalate key issues. • Ability to interpret and explain policies, procedures, and regulations. Duties and Responsibilities • Developing communications and outreach plans: Lead the development of research-driven outreach plans in coordination with member agencies and other stakeholders. • Develop communications and outreach materials: Draft news releases, fact sheets, web copy, direct mail, talking points, presentations, etc. in support of CPA, its programs, and initiatives. • Coordination: Work collaboratively with representatives from member agencies, elected officials, CPA staff and marketing consultants to gain concurrence and approval on plans and materials. • Team support: Provide writing, editing and brainstorming support to other members of the CPA team when needed. • Project Management: Responsible for establishing a schedule for assigned projects, adhering to the established schedule, and managing to the assigned budget. • Measurement, Analytics, and Verification: Develop indicators to measure program effectiveness. Analyze program outcomes to modify implementation activities. Develop and implement verification protocols to support cost and environmental effectiveness claims. • Written Reports and Oral Presentations: Write reports and develop presentations that may be shared with CPA’s Board of Directors, Board Committees, executive management, customers, and community & industry groups. • Other duties as assigned. Qualifications Candidates must have a bachelor's degree and at least 5 years of experience in strategic communications and media relations. CPA may consider equivalent experience to University Degree and 5 years relevant experience. Candidates must be located in the Los Angeles area and available to attend in person meetings throughout the region as needed. Must be able to sit at a desk and work on a computer for prolonged periods. Currently, this position is temporarily remote; however, when the office reopens in September, this position is expected to report to our downtown Los Angeles office 2-3 days per week. (Actual days of the week to be worked in the office will be determined by CPA, not by the candidate.) Required Skills • Demonstrated experience in strategic communications, media relations and customer outreach. • Excellent writer; familiar with Associated Press (AP) style. • Demonstrated experience with market research, measurement, and ROI (return on investments). • Demonstrated experience working with consultants, elected officials, their staff, and other partner stakeholders. • Excellent project manager, familiar with different project management tools such as Microsoft Project, Wrike, Basecamp, Monday, or another comparable tool. • Excellent verbal communicator. • Demonstrated experience working with a combination of stakeholders, staff, and consultants. • Highly proficient with Microsoft Office Suite, particularly Excel and PowerPoint. Preferred Skills • Knowledge and understanding of the CCA (Community Choice Aggregation) (Community Choice Aggregation) business model and the ability to articulate how customer programs support this model. • Awareness of a variety of outreach strategies and tactics including digital, traditional media, social media, direct mail, etc. • Creative problem solver. • Marketing and outreach experience to diverse Southern California communities.
Sales & Marketing
Customer Retention Marketing
29 days ago