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IT Service Desk Analyst - remote
The Remote IT Service Desk Analyst will provide first and second line technical support to our clients. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. Responsibilities Act as a single point of contact for emails from clients regarding IT issues and queries • Receiving, logging and managing emails from Wono users via email • Maintaining an Asset Database and track changes • Troubleshoot basic network issues • Log all incoming emails in the Service Desk Email Logging system (SCSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide stats for the weekly Service Desk report on email trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision • To arrange for external technical support where problems cannot be resolved in house Requirements Excellent communication skills and telephone manner. • Excellent organisational skills • 1 years previous IT Service Desk • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7-10 and Office 2007-10 • Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Data Entry & Admin
Customer Service
Customer Support
Desktop Support
Helpdesk
Technical Support
Part Time
50 $
/ hour
5 months ago
Customer Service Representative, Call Center and Customer Support REMOTE WORK FROM HOME JOB VACANCY AVAILABLE
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree
Data Entry & Admin
Call Center
Customer Service
Customer Support
Helpdesk
Phone Support
Part Time
25 $
/ hour
8 months ago
Customer Service Representative, Call Center and Customer Support REMOTE WORK FROM HOME JOB VACANCY!!!
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree
Data Entry & Admin
Customer Support
Call Center
Helpdesk
Customer Service
Virtual/Administrative Assistant
Part Time
35 $
/ hour
9 months ago
IT Service Desk Specialist Jr. (San Diego, CA - Now hiring!)
United states, San diego
We are actively hiring new IT Service Desk Specialists for our client at DISYS now. You will be working in one of the best places in the United States – Coronado/San Diego, California. If you have previous customer service experience and a good knowledge of IT, such as Windows 10 operating system, MS Office Suite and O365 applications, and good internet research skills, let’s talk now. We just hired new people today and will hire more before Christmas. This is the time to apply! Qualifications: • High School Diploma or GED • Active Security Clearance such as Secret Clearance or Top Secret • CompTIA A+ or Network + or Security + certificate in hand • 1+ year of IT troubleshooting, help desk, or customer service experience • Strong communication and customer service skills • Ability to type 20 words a minute • Good knowledge of Windows 10, 8 and 7 operating system. It is a plus if you know Linux, too. • Experience with Remote Desktop and Active Directory • Experience with basic hardware, network (TCP/IP) and software troubleshooting: printers, scanners, mobile devices, software installations, basic coding. • Knowledge of customer ticketing software such as HP Service Manager, ServiceNow, Remedy, etc. For immediate consideration please contact Mr. This manager is actively hiring, so apply now! Location: Coronado/San Diego, CA 92135 Contract: 12/14/2020 or in 01/04/2021 – 03/31/2021 with possibility of extension until 06/2021. Pay: $30-/hourly ($4,800k/monthly = $57,600-/yearly). Overtime possible. Many of hires have higher incomes than $60k/yearly. COVID-19: On site, face masks required, temperature checks at service desk, hand sanitizer on site, no colleague next to you. Team Culture: This is a great team and we only get positive feedback. Interview Process: Recruiter phone screen and technical video interview in Zoom Resumes: Please add MM/YYYY in work history. Benefits: Health, dental, vision, 401k, paid holidays, short and long-term disability and health insurances from DISYS Relocation: no relocation package
Data Entry & Admin
Helpdesk
Microsoft Office
Technical Support
Contract
30 $
/ hour
9 months ago
CUSTOMER SERVICE/CALL CENTER REMOTE WORK FROM HOME JOB
United States, California
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree
Data Entry & Admin
Call Center
Customer Service
Customer Support
General Office
Helpdesk
Part Time
35 $
11 months ago
ADMIN ASSIT/DATA ENTRY REMOTE WORK FROM HOME JOB
United States, Newburgh
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. Administrative Assistant responsibilities include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you also have previous experience as a Secretary or Executive Administrative Assistant and familiarity within our industry, we’d like to meet you. Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office. Responsibilities Answer and direct phone calls Organize and schedule appointments Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Book travel arrangements Submit and reconcile expense reports Provide general support to visitors Act as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant Knowledge of office management systems and procedures Working knowledge of office equipment, like printers and fax machines Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
Data Entry & Admin
Call Center
Customer Service
Data Entry
Helpdesk
Virtual/Administrative Assistant
Part Time
35 $
11 months ago
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