Technical Support jobs

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IT Service Desk Analyst - remote
The Remote IT Service Desk Analyst will provide first and second line technical support to our clients. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. Responsibilities Act as a single point of contact for emails from clients regarding IT issues and queries • Receiving, logging and managing emails from Wono users via email • Maintaining an Asset Database and track changes • Troubleshoot basic network issues • Log all incoming emails in the Service Desk Email Logging system (SCSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide stats for the weekly Service Desk report on email trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision • To arrange for external technical support where problems cannot be resolved in house Requirements Excellent communication skills and telephone manner. • Excellent organisational skills • 1 years previous IT Service Desk • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7-10 and Office 2007-10 • Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Data Entry & Admin
Customer Service
Customer Support
Desktop Support
Helpdesk
Technical Support
Remote
50 $
/ hour
2 months ago
IT Service Desk Specialist Jr. (San Diego, CA - Now hiring!)
United states, San diego
We are actively hiring new IT Service Desk Specialists for our client at DISYS now. You will be working in one of the best places in the United States – Coronado/San Diego, California. If you have previous customer service experience and a good knowledge of IT, such as Windows 10 operating system, MS Office Suite and O365 applications, and good internet research skills, let’s talk now. We just hired new people today and will hire more before Christmas. This is the time to apply! Qualifications: • High School Diploma or GED • Active Security Clearance such as Secret Clearance or Top Secret • CompTIA A+ or Network + or Security + certificate in hand • 1+ year of IT troubleshooting, help desk, or customer service experience • Strong communication and customer service skills • Ability to type 20 words a minute • Good knowledge of Windows 10, 8 and 7 operating system. It is a plus if you know Linux, too. • Experience with Remote Desktop and Active Directory • Experience with basic hardware, network (TCP/IP) and software troubleshooting: printers, scanners, mobile devices, software installations, basic coding. • Knowledge of customer ticketing software such as HP Service Manager, ServiceNow, Remedy, etc. For immediate consideration please contact Mr. This manager is actively hiring, so apply now! Location: Coronado/San Diego, CA 92135 Contract: 12/14/2020 or in 01/04/2021 – 03/31/2021 with possibility of extension until 06/2021. Pay: $30-/hourly ($4,800k/monthly = $57,600-/yearly). Overtime possible. Many of hires have higher incomes than $60k/yearly. COVID-19: On site, face masks required, temperature checks at service desk, hand sanitizer on site, no colleague next to you. Team Culture: This is a great team and we only get positive feedback. Interview Process: Recruiter phone screen and technical video interview in Zoom Resumes: Please add MM/YYYY in work history. Benefits: Health, dental, vision, 401k, paid holidays, short and long-term disability and health insurances from DISYS Relocation: no relocation package
Data Entry & Admin
Helpdesk
Microsoft Office
Technical Support
Contract
30 $
/ hour
6 months ago
Technical Writer Remote
Our fast-growing tech company works closely with diverse types of users. We employ a suite of writers skilled in the field of peer-2-peer sharing and technology, and we are currently seeking a professional Technical Writer to join this expanding team. The successful applicant will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and working with our internal staff to ensure accuracy of product descriptions. If you have previous experience as a Technical Writer in the tech industry, we encourage you to submit an application. Technical writer Our fast-growing tech company works closely with diverse types of users. We employ a suite of writers skilled in the field of peer-2-peer sharing and technology, and we are currently seeking a professional Technical Writer to join this expanding team. The successful applicant will be responsible for creating technical documents and manuals, explain complex information in a clear and concise manner and working with our internal staff to ensure accuracy of product descriptions. If you have previous experience as a Technical Writer in the tech industry, we encourage you to submit an application. Technical Writer responsibilities • Plan, develop, organize, write and edit operational procedures and manuals • Research, develop and document technical design specifications and test scripts • Produce electronic documentation in addition to hard copy manuals • Maintain a comprehensive library of technical terminology and documentation • Analyze documents to maintain continuity of style of content • Manage updates and revisions to technical literature Qualifications and skills • Proven experience working in a technical writing position Excellent written and verbal communication skills • Proficiency in MS Office Strong attention to detail • Able to write in explanatory and procedural styles for multiple audiences • Skilled at prioritization and multi-tasking
Data Entry & Admin
Technical Support
Article Submission
Remote
25 $
/ hour
7 months ago
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