Freelancer Michael Engelbart
$ 20

Administration and Management Michael Engelbart, Business, Accounting, Human Resources & Legal

Michael Engelbart
United States, Orlando
Joined Jul 15, 2020

About Michael

Over 19 years 9 months Guest Service Experience Over 14 years 11 months Team Lead Experience Over 14 years 10 months Training Experience Over 9 years 2 months Retail Experience

About freelancer

Michael Engelbart
Joined Jul 2020
Last seen
2 years ago
Michael C. Engelbart Orlando, FL • 941-586-3939 • [email protected] • Guest Service, Retail, Office, Sports and Event Management Experienced retail and service industry representative specializing in sports environments. Skilled in customer service, understanding client needs, and aligning organizational goals with day-to-day work, creating exceptional event experiences for diverse constituents. Exceptional with organization and logistics, able to synthesize big picture with the many details therein. Over 19 years 9 months Guest Service Experience Over 14 years 11 months Team Lead Experience Over 14 years 10 months Training Experience Over 9 years 2 months Retail Experience EDUCATION Bachelor of Science in Sport Management | University of Florida, Gainesville, FL, 2017 Associate of Arts in Business | Seminole State College of Florida, Lake Mary, FL, 2014 EXPERIENCE HIGHLIGHTS Orlando Magic, Orlando, FL, 2017 - Present Legendary Guest Service Lead / Fill-In Receptionist & Mail Room Clerk Oversee event-night teams offering exceptional customer service to premium-level clientele at major downtown sports and entertainment arena, including guest recovery. Support and execute full range of event needs including setup, suite checks, cleanups, and equipment break-down. Cultivate relationships with colleagues and clients to build loyalty, increase satisfaction, and generate business. Fill in as receptionist and mail room clerk when needed at both RDV and Amway Offices. Train new team members. The NBA Experience at Walt Disney World, Orlando, FL, 2019 - Present NBA Experience Guide Guide guests through the various experiences at The NBA Experience, providing exceptional guest service. Operate, maintain, clean and report on all the experiences while providing magical moments for guests. Florida Fire Frogs | Pete & Peg's Roadhouse Grill, Orlando, FL, 2018 - 2019 Suite Manager & Bar Supervisor Provide superior customer service across suites at Class A Minor League Baseball stadium. Focused on attending to guest needs, requests, concerns and recovery regarding food and drink, suite features, and overall event experience. Coordinate planning and execution of various events before, during and after games. Establish systems and protocols for suite service and supervise opening, operating, and closing of standalone bars. Train new team members. Seminole State College Athletic Department, Sanford, FL, 2016 - 2017 Intern Assistant to Athletic Director Coordinated full spectrum of game-day operations including supervision of work-study staff, organization of game scripts and task lists, and production of fundraising and marketing materials. Produced promotional audio and implemented social media communications plans, leading to attendance increases of 81% in baseball and 40% in softball, and 23% sales increase in baseball. Perform superior customer service and guest recovery functions. Train new team members. Target, Orlando and Sarasota, FL, 2004 - 2012 Entertainment Team Member Implemented merchandising and product visualization plans including displays and schematic tools, inventory management, and general sales. Performed customer service, guest recovery, communications functions and coordinated department schedules. Train new team members. (Select Other positions: Technical Support Specialist at Access Orlando/Sequiam Software Jan 2000-Nov 2003; EPCOT Outdoor Foods at Walt Disney World Feb 1999-Oct 1999; Lead Guest Service Representative at Petit National Ice Center Sep 1996-Jul 1998; Full job history available at Linkedin.)

Recommended For You

use cookies. By continuing to use this website you consent to our cookies policy. Privacy Policy