Analyst Samir Bhatia, Other

- Office Management - Operation Management - Administration - Facility Management - System Implementation - Executive Management Support - Budget Control and Cost Reduction - Internal and External Communication - Strategic Planning - Cross-Functional Management

I am a skilled assistant and I pride myself on my ability to develop efficient protocols, streamline operations, and anticipate needs of others. I have experience coding invoices, managing high volume email accounts, drafting and editing official office communications. Creative thinking comes naturally to me so I am able to take initiative when given little instruction. I value clear communication and transparency. I'm always up for a challenge and to learn something new. Past employers have commended my strong work ethic and commitment to perfection. I will be a valuable asset to you and your team.

Six Sigma Green Belt with ISO 9001 and 27001 implementer having more than 10 years of profound experience in customer service industry with more than 6 years of exposure in quality assurance. • Managing a team of quality analysts of voice process and ISO practitioner • Recognized for improving operational effectiveness by streamlining the processes and increasing customer satisfaction. Extensive experience in process training, call quality, ISO 9001 and ISMS 27001 internal with re-certification and surveillance audit, sales, and managing centre operations.

PROFESSIONAL EXPERIENCE The Westin Bonaventure, Los Angeles | January 2017 – May 2020 Food & Beverage Outlets Manager • Manage food and beverage outlets: LA Prime Steak & Seafood and Bonavista Revolving Cocktail Lounge. • Maintain restaurant outlets for quality of service, food, company standards, and industry guidelines. • Monitor sales trends to develop marketing & revenue goals for outlets. • Optimize profits by controlling food, beverage, and labor costs. • Manage payroll, scheduling, hiring, training, and developing associates. The Westin Los Angeles Airport | August 2015 – January 2017 Food & Beverage Manager/Purchasing & Receiving Manager • Managed food and beverage outlets: Club Lounge and Café. • Manage oversaw Purchasing & Receiving for the hotel. • Controlled operational and beverage inventories while maintaining a Beverage Cost of 14.2% throughout the year. • Planned, created and executed marketing & revenue goals for the food and beverage department. • Tracked daily productivity in all departments, payroll, scheduling, hiring, training and developing associates according to company standards. The Sheraton Pasadena | August 2014 – August 2015 Food and Beverage Operations Manager • Managed food and beverage outlets: Restaurant, Lobby Bar, In-Room Dining, and Banquets. • Managed Purchasing and Receiving and maintained a Beverage Cost of 16.8% throughout the year. • Developed and executed marketing goals for the food and beverage department. • Manage communication with meeting and event planners to build strong relationships with clients. • Managed payroll, scheduling, hiring, development and training for all associates. The Westin Los Angeles Airport | June 2013 – August 2014 Food & Beverage Supervisor • Supervised all food and beverage outlets within the Hotel. • Maintained food and beverage inventories and assisted with purchasing and receiving. • Collaborated with back-of-the-house cooks and stewards for all banquet and catering events. • Ensured positive guest experiences and satisfaction while complying with standard operating procedures. SKILLS AND QUALIFICATIONS • HACCP Procedures • HSI and MICROS POS • P&L - Marketing and Cost Analysis • Microsoft Office: Excel, Word, Publisher, PowerPoint • Staff Development, Training, and Team Building • Price Point Packaging Development • Budget Tracking and Inventory Management PROFESSIONAL DEVELOPMENT AND TRAINING Marriott/Starwood Hotels & Resorts | 2013 - 2020 • Leader of the Quarter – 3rd Quarter 2016 (The Westin Los Angeles Airport) • STORE & RECEIVE – Sort by Location, Temperature control, Organize Storage Locations, Rotate the Product, EcoSure Guidelines, Retrieve PO, Ensure a Clean Truck, Count Cases and Units, Engage the Driver, Inspect for Quality, Verify Invoice, and Everything in its Place • Service Culture Training – Starwood Service Standards Training • Starwood University – Starwood Leadership Training • Certified Interviewer – Behavioral Interviewing Certification • ISAC – Integrated Sales & Catering California State Polytechnic University, Pomona | 2012 - 2013 • Restaurant Series Training – Created management plan and utilized plan to operate full service on campus restaurant Certifications • Tips Certified (2021) – Training Intervention Procedures • ServSafe Certified (2022) – Manager Course EDUCATION Bachelors of Science - Hospitality Management | California State Polytechnic University, Pomona | 2013