Assistant Manager Quality Assurance Sehmbi Maninder, Other
Joined May 7, 2021
Assistant Manager Quality Assurance
I am passionate about my work and dedicated to the task assigned to me. Smart worker is the key for me to pave the way for success. Holds more than 10 years of professional experience in driving six sigma green belt project and effectively implementing ISO 9001 & 27001 in the organization.
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o Register and process check in for all arrivals. o Handle guest check outs efficiently and professionally. o Update guest information into the computer after a complete check in. o Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. o Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time. o Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. O Handle Operator Board. o Handle issuance of guest room key cards and ensure effective control for guest security. o Check and convey message, mail and package to Guests. o Assist at the Information counter. o Have knowledge of the hotel rate codes , packages. o Report any unusual occurrences or requested to manager. o Be aware of the hotel accident Prevention Policies. o Ensure the cleanliness and neatness of front office area.