Barnali Sarma Resume for HR Barnali Sarma, Business, Accounting, Human Resources & Legal

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Experienced in consumer behavioral studies, able to identify and solve consumer problems. - Previous experience in a high-paced marketing firm with the role of attending to customers' need through telecommunication. - Completed detailed call logs and reports - Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. - Organized customer information and account data for business planning and customer service purposes

I am a hard-working professional who has been consistently praised as detail-oriented by my co-workers and management. Over the course of my career, I’ve developed a skill set directly relevant to the Account Manager role, including, effective problem-solving, time management and ways to increase productivity. Overall, I have consistently demonstrated communication, management, and teamwork abilities while in my current role as the Assistant Store Manager of a flagship Walgreens location in Manhattan. I currently oversee 70+ customer service associates from recruiting and onboarding to ongoing development, while managing the day-to-day operations of a 2-two-story high-volume pharmacy and retail store.

I have excellent People Skills with creative bent of mind and a true visionary approach. I have worked 6 months in Convergys, Gurugram, India for Microsoft process as a Technical Support Executive. I completed one of my internships in Federation of Indian Chambers of Commerce and Industry (FICCI) under a Maharashtra State Government project called MILAP as a Marketing intern. I completed another internship as a marketing intern in I.j.exports.inc, Muradabad, Uttar Pradesh, India. I also have experience of running my own startups so, I know how to be available for a 24*7 environment.

Being an intern in SSB sure shot academy developed various psychological as well as dynamic aspects in me . SSB (Service selection board) which is one of the world most toughest and rigrous interview process ,includes psych test and group coordination with various tasks helps to carve out the most suitable candidate for DEFENCE forces.Working as an intern there provided me best environment to grow and to nurture my personality as well. Skills :- •Being a computer graduate makes me a tech savvy and efficient in performing various computer operations. • Psychology provides me a better understanding of human behaviour . •My work experience brings the dynamism and better understanding of recruitment process .