Freelancer Rafsana Rashid
BASIC
$ 20

Business Analyst with Marketing and International Business Background Rafsana Rashid, Data Entry & Admin

Rafsana Rashid
Joined Aug 22, 2020

About Rafsana

Experience: Lion Electro-Mechanical Service, Dhaka, Bangladesh Market Research Analyst (May 2014 – September 2014) • Devised and evaluated data collection methods (surveys, questionnaires, polls) and led data collection on consumers, competitors, and market conditions of 5K samples; presented a compiled report to the executive board • Analyzed dat...Expand

About freelancer

Rafsana
BASIC
Rafsana Rashid
(0 reviews)
Joined Aug 2020
Last seen
11 months ago

Recommended For You

Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
use cookies. By continuing to use this website you consent to our cookies policy. Privacy Policy
    WONO