Freelancer Saarah Sadan
BASIC
$ 80

Customer Operations Administrator and Supply Chain & Logistics Co-ordinator Saarah Sadan, Data Entry & Admin

Saarah Sadan
South Africa, Cape Town
Joined Sep 28, 2020

About Saarah

I have experience in customer service, administration and retail which I've gained over the past 11 years working. I'm always willing to learn, I thrive on challenges and am always willing to go the extra mile for the next person assisting them where applicable. I work well independently as well as part of a team, I'm calm under pressure and willing to do what it takes to get the job done.Expand

About freelancer

Saarah
BASIC
Saarah Sadan
(0 reviews)
Joined Sep 2020
Last seen
11 months ago
My career objective is to pursue a highly rewarding career in a challenging, safe and concrete environment where I can utilize my skills, knowledge and experience effectively and efficiently, continually keeping myself visionary and dynamic. I’m an energetic, motivated, hard-working, pleasant, professional, proficient and highly dynamic individual with excellent strategic sales and marketing skills and extensive customer service experience always striving to achieve the highest standard possible at any given task. I possess excellent communication skills and have the ability and experience to relate to a wide range of people, I also enjoy learning and trying new things; work well with others even in a pressurized environment and have the know-how of to handle customer complaints or queries and solving problematic situations in a professional subtle manner. I’m 31 years of age and have over 11 years working experience, I've done a few short courses but always willing to educate myself further, I’m also willing to relocate, if applicable and if necessary and one of my goals is obtaining my learner's and driver’s licence soon.

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I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
5 $
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