Rasheeda Gray 18005 Annes Circle Santa Clarita, Ca 91387 818-649-0080 [email protected] ㅡ Skills I am a reliable customer service professional with over 10 years experience servicing customers in a call center environment. I am looking for a challenging position where I can showcase my exceptional customer service and interpersonal skills. I enjoy interacting with customers, following customer service standards and processes, and growing the company. I am confident in my ability to problem-solve and I would like to demonstrate all of my skills in your organization. ㅡ Experience Conejo Valley Transit / Office Manager OCTOBER 2018 - MARCH 2020, WOODLAND HILLS, CA Ensured the smooth running of the office on a day-to-day basis. Managed a team of transit drivers, and provided schedules on the daily routes for transportation of the clients. Receiving and directing visitors and potential employees in and out the office in a nice and professional manner. Delegating basic office tasks to employees. Trained new employees on job duties Scheduled meetings, and appointments for the CEO of the company and employee meetings within the office. Maintained the office condition, and arranged necessary repairs. Assisted with projects to ensure company growth. Provided ideas, and executed marketing strategies for the company through building rapport with other companies, as well as tv commercial, and internet base advertisement. Answering inbound calls with potential clients. Made outbound calls as follow ups to ensure the customer service level was up to par to lock in a consistent clients. Uhaul/ Reservations Manager JULY 2017 - OCTOBER 2018, CANYON COUNTRY, CA Answered a high inbound call volume daily from customers with truck reservations. Directed incoming Uhaul equipment to dealerships and moving centers to fill every confirmed reservation. Assisted in controlling rental equipment inventories within the assigned marketing company geographic area and nation-wide. Monitored current competitor rates, and maintained inventory records. Update, review, and audit inventory reports Noridian Health Care Solutions/ Customer Service Rep JULY 2015 - JULY 2016, WESTMINSTER, CA Responsible for responding to a high volume of inbound calls per day. Assisted providers with all questions and needs within the realm of Medicare claims and processing issues.Data entry, excellent customer service, and overall knowledge of HIPPA, Federal, State, and company policies, and regulations. Assisting the compliance department with identifying fraud and abuse activities. James Monroe High/ Diploma SEPTEMBER 1996- JUNE 2000, NORTH HILLS, CA College Of The Canyons/ Criminal Justice AUGUST 2000 - MARCH 2003, VALENCIA, CA Antelope Valley College / Kinesiology AUGUST 2016-MARCH 2017 LANCASTER, CA
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