Customer Service Representative Abhiruchi Tayade , Business, Accounting, Human Resources & Legal

• Successfully managed the Launching of the Company in the new city • Responsible for creating and implementing interactive marketing campaigns. • Responsible for the Support the daily operations through operational oversight and analysis. • Training and On-boarding of Delivery Partners and solving their problems related to payments, trip fares, devices. • Responsible for quality achievement and training the drivers accordingly. • Responsible for Fraud control, Delivery Partners insurance, Re-engagement, planning, and delivering of all on-demand activities for skills Negotiation • Temawork • MS Excel • Decision making • Fleet management •Sales & marketing • Research & strategy • Public speaking • Marketing activities • Quality training &on boarding

Nina-Simone is a highly organized and detail-oriented young professional with experience in providing a comprehensive range of event logistics, relationship management, and marketing support in fast pace environments. She demonstrates a strong proficiency and ability to improvise, improve procedures, and meet demanding deadlines. Nina-Simone aspires to be a curious leader; finding the intersection between technology, business, and creative decision making to be an exciting area of exploration. My interests are Philanthropic, Fundraising, Creative & Design Thinking, Marketing, Event Planning, Project Management, Event Planning, Consulting, Sales, Social Media Content Creation, Public Speaking, and User Experience.

Project Management: • Managed live project tracking (purchase, costs incurred, procurement) for benchmarking Electronic Fuel Injection (EFI) components from multiple OEMs, to accomplish a Joint Venture for the Group. • Tracked Business receivable process for all legacy & non-legacy business projects, wrt. diverse cross-functional offshore and onshore Business Groups (Pilot Customer Pilot Marketing Projects). MIS (Management Information System): • Processed operational reviews of total sales of Business Groups, Customer & Product wise with GCMO to extract Top 10 Customers quarterly & Yearly wrt. revenue & contribution to the Group. • Analyzed percentage sales distribution wrt. segment of vehicles & product lines for the Group with the senior management team of the Group Corporate. • Monitored Sales Budgets for 2 subsequent years with Group Corporate team to assess movement & growth of Top 10 Customers wrt. sales & vehicle segments with previous years. • Extracted Business awards (Business Group & Product wise) from Monthly & Quarterly BCD (Business Category Database) Report. Content Writing - Marketing News Letter: • Developed Quarterly & Monthly Market Intelligence News Letter for Group, which included SIAM, Europe, ASEAN Automotive production, sales, Group’s Business awards, domestic & exports data. • Contributed market research on new technology, automobiles brand launch, entry of OEMs & people movement across Global OEMs, using Mark Lines, IHS Markit, etc. to Marketing News Letter. Business Intelligence Analytics and Strategy: • Coordinated research with Professor of Indian Institute of Mgmt. (IIM)–Ahmedabad using Regression Analysis & Built-Up Method to deduce Business Target & Forecast Growth rate strategy wrt. Industry 2.0. (SPSS software, Data Analytics & Solver tools used). • Planned Business Strategy Roadmap for Ashok Leyland Project for Vehicle Tracking & ITS. Market Research and Sales Analytics: • Carried out market research & nurtured potential study for PAN India as a lead for Intelligent Transport System (ITS) & Telematic Business product line for the Group’s Div. at Bangalore. • Liaised the product development in Employee Transportation Mgmt., Shipment/Logistic Business & connected Mobility system generating revenue of 9277 Euro (3% of total business unit revenue for 2018-2019). • Studied monthly sales targets & business awards for clients in Electric, Solar, Car/Bike rental business vehicle segments, to enhance post-sales & business development marketing activities. Account Management and Branding: • Managed Key Customer Accounts for Business Groups categorization, wrt. turnover, profit, potential, technology, service, growth etc. • Executed Brand and Product Promotion activities for Group at its Annual Engineering Conference at SMIT Pune, NIQR meet at Chennai & BUSWORLD 18 at BIEC Bangalore. Skills: • SAP Analytics Cloud, SAS Modelling, TABLEAU Dashboard, POWER BI for data visualization & analytics. • SAP Business By Design cloud-based ERP system certified by University College Dublin. Jan ’21 – Apr ’21 • Financial Market Analytics certified by Bloomberg Marketing Concept. Jan ’21 – Apr ’21 • Project Management certified by Harvard Manage Mentor. Mar ’21 – Apr ’21 • Python and Data Analytics certified as an Intern at Whizzo Infotech Pvt. Ltd. Jan ’20 – Jun ’20 • International Institute of Business Analysis (IIBA) certified, 2015. • Mathematical Modeling Workshop, certified by Dept. of Electronics & Telecommunication, NIT Raipur, 2013.

1 years and 8 months of complete end to end experience in multiple functions of a Financial Institution ranging from Business Analytics with MD and COO, Process Improvement and Fraud Analysis with Audit Head and Operations with Product Head of the company Provided top management with analytics and decision support tools used as the basis for critical business decisions Prevented losses to NTPC Ltd as an intern by forecasting and predicting a possible penetration of renewable sources of energy generation into thermal and hydro sources of energy generation market for the period 2017-18 to 2022-23 Analyzed customer’s payment behavior using Exploratory Data Analysis and Trend Analysis Communicated data-driven findings to the top management and HODs by utilizing Data Visualization techniques in weekly meetings Collaborated with IT department to automate the end-to-end manual processes of recording audit observations by the auditors in field Created excel tracker to optimize manpower requirement in all 241 branches of the company based on portfolio and number of clients Developed excel tracker for performance evaluation of collection agents/ branch managers and field auditors Collaborated with fraud investigators and legal teams for closure of pending investigations and compliance reporting Managed operations of Punjab (86 Crore Portfolio) as State Coordinator by working closely with COO towards process improvement Achieved a 7.5% increase in revenue for the quarter Jul’18 to Sep’18 compared to previous quarter working as a part of a 3-member team Optimized costs by automating manual processes, saving time and money while decreasing inefficiencies Developed a Scenario Analysis to determine the impact of Government of India’s policy to increase Renewable energy generation on Thermal and Hydro energy generation market for the period 2017-18 to 2022-23 Forecasted a possibility of huge overcapacities by conducting a Predictive Analysis with the help of a Regression Model developed by historic data Submitted a report describing all possible scenarios where NTPC may incur huge financial losses if future power projects were executed without review, which was accepted by authorities and later the idea was adopted into NTPC’s future strategy