Work Experience Bookstore Owner/Manager Coyote Ridge Books - Broomfield, CO August 2016 to February 2020 Summary: I was a manager/owner of a used book store for several years. We took in mass donations of books which we in turn, sold in the bookstore at discounted prices. Daily tasks consisted of: • Sales of products • Tracked monthly sales reports • Delegating duties to employees • Purchase of product • Inventory management • Cashiering • Scheduling employees • Customer service • Point of sales • Training new hires • Merchandising product • Troubleshooting computer Security Officer Citadel Security - Denver, CO April 2014 to July 2018 Summary: My position was a security officer at this company in which it was my responsibility to observe and report of business sites and different events. Duties consisted of: • Securing sites • Patrolling by walking or the use of vehicles • Customer service • Report writing of every incident that occurred during patrols • CCTV camera monitoring • Access control of different sites • Crowd control at various events Contact: Jennifer Jones Denver, Colo., 720-808-7304 Customer Service Manager Wal-Mart May 2010 to August 2012 Summary: My position was Customer Service Manager in which I ran the front end of the store or anything that had to do with customer check out. Duties included: • Managing over a dozen cashiers • Delegating duties to cashiers according to the needs of front end • Keeping in contact consistently with upper management • Cashiering customers • Assisting customers with their needs and questions • Auditing money drawers • Hiring and training new cashiers • Schedule management • Merchandising of products Contact: Carli Garcia Aurora, Colo., 720-471-3523 Hospital Service Representative VCA All Pets Animal Hospital January 2007 to June 2009 Summary: My position was a Hospital Service Representative in which I was in charge of the administrative duties of the hospital. Duties consisted of: • Customer service both in person and on the phone • Scheduling appointments • Inventoried and ordered patient food and supplies • Cashiering of clients • Assisting doctors with patient treatments • Filling prescriptions for patients • Data entry of client/patient files • Filing patient files used throughout day Contact: Mary Pulciani Arvada, Colo., 720-352-9674, [email protected]
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