Customer Service Representative Katina Rogers , Other

Member Service Representative CBC Federal Credit Union - Oxnard, CA November 2019 to Present • Manage member cash, check, and electronic transaction • greet and assist members as the come in to the credit union • handle member complaints and issues with excellent customer service • ensure account accuracy • manage data • count cash • balance drawers, vaults, and ATMs Nanny CrunchCare Nannying - San Diego, CA August 2016 to June 2017 Caramel Valley, CA • Nanny for family with 3 boys who were autistic, had a history of aggressive behaviors, and noncompliance • Managed after-school and bedtime routine • Tutored in math, reading, and english • Supervised playtime and group activities Intervention Coordinator Mineral County School District - Hawthorne, NV January 2015 to June 2016 • Managed Intervention Program office • Recruited and managed tutoring staff • ESL Program Coordinator • Standardized Testing Coordinator Nanny M WORK EXPERIENCE Personal - Hawthorne, NV August 2014 to June 2016 • In home child care for 6 m.o. and 2 y.o. • Plan and supervise activities both fun and educational • Successful toileting, diapering, bathing, and toilet training • Managed individual routines for each child Paraprofessional Mary Cariola Children's Center - Rochester, NY May 2013 to August 2014 • Support special needs students throughout their school day • Teach designated curriculum to help students reach their goals • Manage physical and emotional breakdowns from students Satellite Lab Manager/Research Assistant Rochester Infant Lab - Rochester, NY June 2011 to August 2014 • Recruited research participants through cold calling • Run individual research studies • Analyze and code data Associates in Human Resources in Human Resources Tyler Jr. College January 2019 to July 2019 Bachelor of Arts in Psychology in Psychology University of Rochester - Rochester, NY August 2009 to May 2013 SKILLS Office Suite: Word, Outlook, Excell, PowerPoint, OneNote, Access Team Building: Created team for ESL program implementation Performance Management: Annual reviews of tutors and GEAR UP

I believe that I am best fit for this job as I have relevant experience and skills. I have 5 months of experience as a Customer Service Representative in Airtel. I am a good listener and so I can solve customer's complaints and queries. I am proficient in MS Office and Digital marketing. I have excellent communication skills and relationship building skills. I am young and energetic individual who loves being social and create good rapport with the people.

Six Sigma Green Belt with ISO 9001 and 27001 implementer having more than 10 years of profound experience in customer service industry with more than 6 years of exposure in quality assurance. • Managing a team of quality analysts of voice process and ISO practitioner • Recognized for improving operational effectiveness by streamlining the processes and increasing customer satisfaction. Extensive experience in process training, call quality, ISO 9001 and ISMS 27001 internal with re-certification and surveillance audit, sales, and managing centre operations.

I am a skilled assistant and I pride myself on my ability to develop efficient protocols, streamline operations, and anticipate needs of others. I have experience coding invoices, managing high volume email accounts, drafting and editing official office communications. Creative thinking comes naturally to me so I am able to take initiative when given little instruction. I value clear communication and transparency. I'm always up for a challenge and to learn something new. Past employers have commended my strong work ethic and commitment to perfection. I will be a valuable asset to you and your team.