Customer Service Representative Katina Rogers , Other

o Register and process check in for all arrivals. o Handle guest check outs efficiently and professionally. o Update guest information into the computer after a complete check in. o Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. o Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time. o Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. O Handle Operator Board. o Handle issuance of guest room key cards and ensure effective control for guest security. o Check and convey message, mail and package to Guests. o Assist at the Information counter. o Have knowledge of the hotel rate codes , packages. o Report any unusual occurrences or requested to manager. o Be aware of the hotel accident Prevention Policies. o Ensure the cleanliness and neatness of front office area.

Am an excellent service oriented sales manager for more than 3 years with a track record of customer service personality and i took passion in growing the organization I found myself.

Certified for Machine Learning with Python Master of science in Applied Statistics Bachelor of science in Mathematics Knowledge of Languages: Python, Statistics, Machine Learning, SPSS, SYSTAT, SQL, Decision Tree, SVM, NLP, Naive Bayes, Regression, Classification, Data Analyst, Data Visualisation, Data Mining, Data modeling, StatisticalModeling

I am on top of the latest digital marketing tends. I possess writing skills, analytical skills, efficiency, time management and understand how content work on social media. I have worked for BHEE INC and Titanrfinance.