Freelancer ~Mia Knox

Customer Service Representative - Remote ~Mia Knox, Sales & Marketing

~Mia Knox
United States, Los Angeles
Joined Jul 4, 2020

About ~Mia

More than 10-years of experience surpassing ambitious objectives in competitive markets. Tireless business developer with proven success penetrating new channels. Motivational staff leader, drive team performance and develop capabilities through training and coaching. Manage client accounts to foster loyalty and boost year-on-year growth. Outstand...Expand

About freelancer

~Mia Knox
Joined Jul 2020
Last seen
2 years ago
MIA KNOX Sales Los Angeles, CA. More than 10-years of experience surpassing ambitious objectives in competitive markets. Tireless business developer with proven success penetrating new channels. Motivational staff leader, drive team performance and develop capabilities through training and coaching. Manage client accounts to foster loyalty and boost year-on-year growth. Outstanding interpersonal skills, excel at building strong networks and relationships. Eager to apply exceptional sales skills and creative thinking to drive success in a challenging new sector. #readytowork Signature Achievements Established 19% growth Fresh and Ready Foods first year, solid reputation as rookie sales leader in the retail hardware market. Drove sales growth of 11% at Classic Wines Awarded Employee of the Month in front of sales force for transforming poor-performing brand sales. Authorized to work in the US for any employer WORK EXPERIENCE Customer Relationship Sales Manager Fresh and Ready Foods, LLC - Southern California October 2018 to April 2020 Establish strong presence within client network providing continual stream of new, cold call and repeat business for manufacturing and distribution company. Partner with five distributors throughout Southern California selling new items, sampling, building distribution network, and growing current locations. Evaluate customer requirements and develop and implement effective sales strategies. Create strong business relationships with key individuals at all levels of customer organization. Introduce new products from product line to maximize sales. Key Accomplishments: • Report directly to VP of Sales on successes in penetrating government markets including the Marine and Navy Bases and Quantico Corporate offices as well as civilian markets such as Universities, Convenience Stores, Grocery Stores, College Campuses, Hospitals, Hotels, Convention Centers and Vending Companies. • Exceeded expectations booking 6-month elusive appointment within two days for the VP of Sales. • Recruited into newly created position, chosen against 20 highly-qualified candidates, quickly demonstrating tenacity by cold-calling contacts and re-opening, within just four months, an account that had been closed for ten years. Southern California Sales Associate Saleslink October 2017 to October 2018 Represented industry manufacturing company driving results by selling high-profile, national retail-brand solutions to hardware and home center accounts, including hardware headquarters for Ace Crown, Ganahl, DIY, Ace Miner's, and Anawalt, in Southern California and Las Vegas, Nevada. Utilized excellent persuasive-selling and communication skills to acquire accounts and establish professional relationships based on quality of products, trust, and follow-through. Provide world-class customer service and express appreciation for every order. Educated and displayed products for store sales associates. Demonstrated grit and determination in the face of adversity and turn challenges into opportunities for incremental growth. Key Accomplishments: • Established reputation for "out of the gate" excellence by achieving high sales numbers and securing orders for all promos in first 30-days on job. • Due to success in meeting sales targets, obtained six-months-on-the-job accolades from company Vice-President. • Utilized CRM technology to track visits/accounts and plan forward progress. Maintained consistent contact with all accounts and stay ever-vigilant for additional add-on business. Sales Representative Classic Wines of California Family Distributor February 2010 to October 2017 Identify, research, and engage with business clients to secure new and grow existing accounts for this family wine and beer distributor. Deliver outstanding customer service and increase account revenues by regularly calling on clients, identifying needs, and providing optimum solutions. Develop point-of-sale materials, product fact sheets, and buy/pre-sell letters. Key Accomplishments: * Manage sales within the market to consistently achieve objectives and retain competitive edge. * Seize new accounts on and off premises. Achieved 11% sales growth. * Organize and execute sales events (wine dinners, tastings, wait staff training). * Conduct supplier market visits to develop new product areas/negotiate agreements. * Set sales targets, design strategic action plans, and follow up to drive team success. * Created new sales incentives to drive team performance and implemented new pricing format. * Deliver presentations to increase brand image, engagement, and communicate value propositions. * Delivered comprehensive staff training to increase field representative product awareness, taught presentation skills at seminars, key accounts, distributor sales meetings, and national account programs. EDUCATION Interior Design School Newport Beach SKILLS • Account Management • Management • Sales Management • Training & Development • Negotiation • Business Development • CRM Software (Less than 1 year) • Pricing • Recruiting • Outside Sales • Presentation Skills • Cold Calling • Salesforce • Strategic Planning • Event Planning • Relationship Management • Merchandising • Research • Customer Relationship Management • Product Development • Project Management • Process Improvement • Inside Sales • Business Analysis • Upselling • Branding • Microsoft Powerpoint • Profit & Loss • Forecasting • Change Management CERTIFICATIONS AND LICENSES Interior Design School Certificate ASSESSMENTS Customer Focus & Orientation — Highly Proficient April 2020 Responding to customer situations with sensitivity. Full results: b3f237e4efe23c21cc3109658e625098eed53dc074545cb7 Sales: Influence & Negotiation — Expert April 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: ae3ad828206f60f8bb730fe7b50b9fa2eed53dc074545cb7 Active Listening — Highly Proficient April 2020 Actively listening and appropriately responding in conversations. Full results: 254a5c25c8216b6f53558dd44a7b33e3eed53dc074545cb7

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