Customer Service Representative Vanessa R., Other

Vanessa Reulbach Brandon, FL, 33511 *Relocating to the Downtown-Miami area August 2020 (813) 734-0994 vreulbach@gmail.com Objective Psychology graduate with 3+ years of customer service experience looking for an entry-level Human Resources Assistant position that will foster career growth and use of interpersonal skills. Experience Whole Foods Market - Tampa, Florida Grocery Supervisor August 2019 - Current • Oversee employee performance, corrects problems and increases efficiency to maintain productivity targets. • Conduct interviews with potential employees for eligibility and fit within company. • Collaborate with workers and managers to solve work-related problems. • Assess training needs of staff and arrange for appropriate instruction. • Provide customer service by assisting customers, responding to inquiries or complaints, and advising on merchandise selection. Bakery Buyer August 2017 – August 2019 • Monitored and analyzed sales records to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed. • Purchased and maintained department inventories and adhered to budgeting practices • Maintained key item stock levels and records of goods ordered and received. • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts Customer Service Team Member February 2017 – August 2017 • Answered customer’s questions and provided information on procedures or policies. • Filed and addressed customer complaints. • Received payment by cash, credit cards, vouchers, or EBT. • Assisted customers by providing carry-out service at the completion of transactions. Education B.A. - University of South Florida May 2019 • Psychology, GPA 3.32 • Dean’s List for Fall 2018 A.A. - Hillsborough Community College May 2016 References References available upon request