Data Analyst Anshuman ., Data Entry & Admin

I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.

Want to get your job done right, with exceptional quality and attention to detail? Contact me. You won't be disappointed. Highly Expert in various areas such as: #Web research/ Find all information. # Data entry # Virtual assistant/Admin Assistance. # Micro soft word & Micro soft Excel #Email research #linkedin research #data extraction #data extraction #data scraping

Quality | Accuracy | Honesty | Satisfaction | Trustworthy | Hardworking Hi! I am Melissa Jane Alkuino and thank you for taking the time to review my resume.

I am an Operations Manager with 10 years of experience in the BPO industry. I have pioneered accounts and expanded to new lines of businesses in the past. This includes sales and service, customer service, web design, and financial campaigns. I create, execute and oversee high level activities by analyzing and improving on existing organizational processes, and working to improve quality, productivity and efficiency.