Freelancer Saksham Kumar
BASIC
$ 10

Data Analyst Saksham Kumar, Data Entry & Admin

Saksham Kumar
India, Gurugram
Joined Sep 1, 2020

About Saksham

I have worked on various projects in Python, web development, Data science and Machine Learning such as Object Detection, 911 calls Analysis, Fake Website Detection, Amazon clone website etc. I have successfully created very detailed reports of these projects by my own without any external help. So i have a good experience in this field.Expand

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About freelancer

Saksham
BASIC
Saksham Kumar
(0 reviews)
Joined Sep 2020
Last seen
1 years ago
During my graduation period, I have been able to inculcate soft skills, good technical knowledge and practice, work ethics and how to maintain a healthy work culture. I am a person who stays calm in every situation. I have a very positive and solution oriented approach towards any problem. I am never afraid of failures , I am just terrified of regrets of missing the opportunities. I am always open to learn new things . I am very fond of reading self growth books like Ikigai, Think and grow rich, Believe in yourself etc. I would love to be a part of an organization that helps me in utilizing my strengths for the overall growth of the company as well as mine.

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I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
5 $
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