Freelancer Pragati  Goyal
BASIC
$ 5

DATA ENTRY Pragati Goyal, Data Entry & Admin

Pragati Goyal
India, Gurugram
Joined Sep 1, 2020

About Pragati

Proficient typing skills. Computer skills and a knowledge of relevant software packages Basic literacy and numeracy skills. Organizational abilities. Administrative skills. Good communication skills, both written and verbal. A polite phone manner. Good customer service skills

About freelancer

Pragati
BASIC
Pragati Goyal
(0 reviews)
Joined Sep 2020
Last seen
1 years ago
i am basically from Uttarpradesh, born and brought up at the birthplace of lord Krishna i.e. Mathura . Professionally, I am a commerce graduate from Delhi university . As you can see from my resume, I had no prior experience of working in corporate, thus I went for internship through which I can learn more and more about the working culture and how real time pressure will enhance my personality as individuals. I did my summer internship Global Market Studies during lock down in which the company offers strategic advice on matters of market entry, risk management, and business growth and I was responsible for operational activities of HR on market projects. Here I got to learn a lot about operational skills like scheduling interviews, screening cvs, and cooperation with my team members which I believe will help me in future irrespective of me working in the same domain or not. Personally I am an adaptive, efficient and focused person who is fond of reading fictional novels . Here I would like to mention about my previous fictional novel which is WINGS OF FIRE. That was just a brief summary of my journey so far, However if you would like to know

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I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
5 $
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