Freelancer Xinying Han
BASIC
$ 33

Data Scientist Xinying Han, Data Entry & Admin

Xinying Han
United States, Boston
Joined Jun 16, 2020

About Xinying

This is Data Scientist candidate Xinying Han, I’m glad to be here to do the self-introduction for you. I graduated from Northeastern University last year with Analytics Master degree in Statistical Modeling. I am proficient in Python, machine learning and data mining. In my latest project I completed ETL process and improved the overall model perf...Expand

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About freelancer

Xinying
BASIC
Xinying Han
(0 reviews)
Joined Jun 2020
Last seen
1 years ago

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I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
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