Entry Level Desktop Support Duane Rackham, Engineering & Science

• Serve as the main line of communication between the front and backend of operations. • Ensure that orders are being fulfilled with correct priority and accuracy. • Direct tasks to others during peak hours to maintain our standard.

Large interdisciplinary high-level and useful background to help researchers & research institutions at rational, limited rates in Grant Proposal Development, Preparation, Writ- ing, Submissions, Peer Review. All Pre- and Post-Award tasks with NIH and other funding agen- cies. 10 years NIH Program Officer (Health Science Administrator) interacted in person with a large group of internal NIH Research Administrators (Program Officers) while participating at several internal interdisciplinary committees. Also met personally and interacted with many PI’s, researchers and administrators from top USA universities/research institutions with Big In- terdisciplinary NIH Projects and Programs in Bioinformatics, Bioengineering, Neurosciences, Nanomedicine, Cancer, Imaging, Big Data, General Medical Sciences, and others.

Technical knowledge. Soft skills like communication, flexibility, patience, and problem solving Accuracy Administrative Skills Phone Etiquette Application Installations Comprehending Technical Documents Conducting Online Chats Critical Thinking Debugging Decision Making Documentation End User Support Enterprise Systems Hardware Installing Systems Microsoft Office Problem Solving Skills Promoting Additional Products and Services Quality Assurance Quality Consciousness Reliability Reporting Software Support Software Upgrades Support Systems Technical Aptitude Technical Support Testing Ticketing Systems Working Independently

I HAVE A GOOD SPEAKING SKILLS Evaluates electrical systems, products, components, and applications by designing and conducting research programs; applying knowledge of electricity and materials. Confirms system’s and components’ capabilities by designing testing methods; testing properties. Develops electrical products by studying customer requirements; researching and testing manufacturing and assembly methods and materials. Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components; soliciting observations from operators. Assures product quality by designing electrical testing methods; testing finished products and system capabilities.