Hr recruiter Divya Singh, Business, Accounting, Human Resources & Legal

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Experienced in consumer behavioral studies, able to identify and solve consumer problems. - Previous experience in a high-paced marketing firm with the role of attending to customers' need through telecommunication. - Completed detailed call logs and reports - Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. - Organized customer information and account data for business planning and customer service purposes

I have excellent People Skills with creative bent of mind and a true visionary approach. I have worked 6 months in Convergys, Gurugram, India for Microsoft process as a Technical Support Executive. I completed one of my internships in Federation of Indian Chambers of Commerce and Industry (FICCI) under a Maharashtra State Government project called MILAP as a Marketing intern. I completed another internship as a marketing intern in I.j.exports.inc, Muradabad, Uttar Pradesh, India. I also have experience of running my own startups so, I know how to be available for a 24*7 environment.

Worked on the project of Google Shopping Catalog on Client-site Google, Gurugram. Manipulating, cleansing & processing data using MIS tools. Provided diversified information services and researchassistance. Responsible for loading, extracting and validation of clientdata. Identify errors in the products classifieds by associates. Extracting raw data, drawing conclusions and developingrecommendations. Conducted PPC and display campaigns for end users. Formulated and executed analytics strategies for properties. Analyzed and reported the latest industry trends for businessimplications. Prepared and documented specifications for businessintelligence reports.

My previous work experience is as follows: Student Ambassador: Organized educational events for enhancing marketing, engagement and outreach for 1000+ prospective and incoming students ▪ Organized 100+ campus tours and counselling sessions for incoming students and families increasing awareness about university ▪ Conducted over 50 school visits to host informative events in order to encourage more prospective candidates to attend university Graduation Assistant: ▪ Core member of the organizing committee responsible for the convocation and reception of the batch of 2017 and batch of 2018 ▪ Facilitated communication with Events Essex, company responsible for providing various services essential for different ceremonies ▪ Handled social media advertising of the graduation ceremony to ensure students and families were well informed of the details Intern at NineisMine: ▪ Organised several informative and extra-curricular activities for school-going students from various cities and villages around India ▪ Compiled entries from students across India highlighting everyday difficulties in meeting their basic living and educational needs ▪ Selected the best entries, translated and compiled them to be presented at the UNICEF’s annual meeting in Geneva, Switzerland President, Science Fiction and Fantasy Society (University of Essex): Led a team of 10 people to manage society funds and oversaw the running of social media pages of the society ▪ Organized weekly social events and guest lectures with 100+ attendees; 50% increase in participation YoY ▪ Conducted the University’s first on campus comic convention which raised funds for various charities in UK. Skills: Communication, Social Media Marketing, Market Research, Event Management, Team building. Software Skills: Ms Word, Ms Excel, Ms Office, SPSS, Adobe Premiere Pro. Certification: Introduction to Data Analytics by IBM Over the course of my Bachelors and Masters degree, I worked on two intensive dissertation projects and have written several essays on a broad range of topics. As a part of my degree I also studied qualitative and quantitative research in depth including conducting interviews and analyzing the data collected. Through this I have been able to hone my interviewing, research and writing skills along with my MS Excel, MS Word and SPSS skills. Additionally, through my internship experience working as a student ambassador, I gained professional experience organizing several marketing and outreach events through communication, facilitation of information amongst stakeholders, and planning and executing several events aimed at improving marketing and outreach of the University of Essex. For my active participation in both co-curricular and extra-curricular activities, I have been awarded the Big Essex Award Silver Medal by my University.