Incident Management Reenamary Rs Reenamary Rs Reenamary Rs, Websites, IT & Software

Dealing network related issues through calls mails and Incidents/Tickets. Recently UPGRADED L2 and i am working in wipro since 2018 at Banglore, karnataka.

Expert in providing high-performance technology solutions to meet challenging business demands using proven Information Technology Service Management (ITSM) standards recognized internationally. Equally as effective in organizational leadership, team building, and management with over 20 years of Information Technology (IT) experience.

Project Paragon is a group of skilled, experienced and Certified freelance IT Professionals, our team currently supports Desktops including maintenance and configurations, VoIPs via UCaas and Asterisk PBX, Network Configuration and Administration/Support for small business and enterprise level, we offer the lowest rates in the freelance market especially for starting companies. Please beware of fake identities pretending to be part of our team, if you are an interested client, please refrain from discussing with an individual.

Name : M.Prasanthi Objective : To procure proficiency in Domain knowledge and Real World Experience, indispensable for Software Professional to accomplish a phenomenal, challenging position and to lead a pivotal role in facing the challenges posed by the industry. Professional Experience: 2.5 years of experience in Oracle India Pvt Ltd as Linux Admin Experience Summary:  Over 2+years of progressive IT experience.  Competent in creating and managing partitions, file systems and LVM’s .  24/7 on-call availability and mobility.  Keep abreast of current technology.  Strong inter-personal skills and technical acumen.  Installation of Operating systems.  Experience in administering Linux. Experience in Installation, Configuration, Backup, Maintenance, Support of Linux.  Taking the Full Responsibility & Owner ship of all the server issues.  Effective team player with an aptitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.  Experience in Creation and managing user accounts, security, rights, disk space and process monitoring in Red hatLinux.  Providing day-to-day user administration like adding or deleting users, password aging.  Configuring and administering NFS and AUTOFS .  Installation of Red hat Enterprise Linux 5/6/7 .  User Account management – Users and Group creation and Customization.  Competent in creating and managing partitions, filesystems as per the requirement.  Automation of jobs using AT & CRON scheduler.  Setting up file, folder permission using by ACL, SUID, SGID and Sticky bit.  Configuring Sudoers.  Configuring LVM and managing the volumes.  Remote applications like SSH, SCP.  Having good knowledge on Apache/Tomcat installation and configuration.  Configure NFS and Auto FS client for file sharing.  Monitoring disk status, system processes and user process activity, memory activity memory and Swap space management by using top.  Knowledge on ITIL process (incident, change, problem management).  Kernel patching. Technical Skills:  Operating Systems : RHEL 6,7  Security : SSH, SSL, IPtables.  Oracle cloud Infrastructure  Python Project Details: Clients : Oracle India Pvt Ltd Duration : Nov-2019 -apr2021 Designation : Linux System Administrator. Ticketing Tool : Internal tool Monitoring Tool : Internal tool Description: Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. The company sells database software and technology, cloud engineered systems, and enterprise software products particularly its own brands of database management systems. In 2019, Oracle was the second-largest software company by revenue and market capitalizationI am working with AM & R Team, It is a live project and our team provides 24/7 Monitoring and Resolution to the alerts received from the servers. We are maintaining more than 1000 servers of different Clients all over the world. We work with different teams with good coordination from different places. Roles & Responsibilities:  Providing technical support on systems, managing incidents and ensuring user satisfaction levels by resolving their problems.  Monitoring the Servers  Incident Management  Creating Service Request whenever required.  Resolving the issues within the scope • Scheduling Automatic Jobs through crontab.  Assigning permission using ACL.  Configuration of SUDO users.  Managing Software installations using YUM, RPM installation.  Providing day-to-day user administration like adding or deleting users, password aging.  Installation and configuration of file sharing servers like NFS, SAMBA and FTP.  NFS server.  Maintaining better Co – ordination between the team members.  Good knowledge of identifying and solving problems and enjoy working in a team. Project Details: Clients : INet Frames Designation : Linux System Administrator. Description: iNetFrame’s expertise on Application Engineering addresses these ever-rising demands placed on software solution organizations. The need to develop software applications in aggressive timeframe is placing special demands on software organizations to respond to the market. Added to this, the frequent changing technology platforms and mastering these add to the challenges of an organization. Responsibilities:  Creating volumes and managing file system using Logical Volume Manager (LVM).  File System capacity management and integrity checking.  User and group administration.  Editing configuration and other files using editors like vi and vim.  Providing sudo access to the users and configuring aliases.  Installing of software packages.  Problem diagnosis and troubleshooting of Linux Servers.  Effective team player with an aptitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.  Meeting client’s SLA and make sure that SLA is not violated  Monitored hardware and software functionality 24/7 to ensure their connectivity and availability.  Managed users and groups, File/Directory Permissions under Linux Education:  Bachelor of Engineering from JNTUK having a 69.9%. Declaration: I hereby, declare that the above information is true to the best of my knowledge and belief. (Prasanthi)