IT Service Desk Analyst / Desktop Support Richie Flores, Websites, IT & Software

Web Programming: XHTML, CSS, Javascript, jQuery, XML/RSS Feed, PHP, MySQL, SQL Server, ASP.NET, C#, Light HTML5/CSS Software: Visual Studio Adobe Illustrator Adobe Photoshop Adobe XD ( for Prototypes and Framework.) Operating System and Server: Windows 7 and 10 Mac OS 10 and above Linux Windows Server 2008 and above Unitech Services ( Al Shaheen General Trading & Cont. Co. ) KUWAIT Technical Support Provide thorough support and Problems resolutions to the clients. Maintain composure and patience in face of difficult client situations. Assisting management with scheduling, service protocols clearly and efficiency. Unihope General Trading & Contracting Co. WLL KUWAIT Technical Manager Meet with clients to gather requirements, design sites and outline scope with schedules in a form of Time Line Document. Consider project proposals and evaluate feasibility Manager Web Projects with 8 to 12 Developers. Develop concepts, control project flow, and ensure deliverable milestone are met.

Dealing network related issues through calls mails and Incidents/Tickets. Recently UPGRADED L2 and i am working in wipro since 2018 at Banglore, karnataka.

29 Yrs of Professional Experience  2 Years - SAP – ABAP Consultant in a Manufacturing Company  3Years. - Sr. Manager HR & Performance Management in a BPO Company  3 Years – Sr.Manager Software Development & Database Administration MS SQL 2000 in a BPO Company  4 Years - Project Manager / Project Leader (Offshore Software Development in Embedded Sys)  5 Years - Manager - IT (In-House Software, Network & Communication) Application Software – New development, Upgrading & Migrating to Newer Tech. System Software – Installation, Configuration & Maintenance.  4 Years – Systems Analyst (Manufacturing Company)  8 Years – Senior Programmer (Manufacturing Company) Functional Experience  Possess strong functional skills in the following functional Domains: 1. Human Resource Management System, 2. Inventory control, Material Requirement Planning, Production Planning 3. Financial Accounting 4. Quality Control, Supply Chain Management, 5. Sales & Marketing and After Sales Service. Strengths  Excellent Communication skills & Grasping power.  Ability to work as a team & to coordinate among team members.  Excellent Analytical Capability.  Eager to learn many new things and work as per with interest.  Ability to think outside the box .  Excellent planner and always looks to the future when organizing projects. Always anticipates change and deals with it effectively.  Makes sure that the job is done, and that goals and objectives are reached.  Always approachable, contributes to other’s success, a team player, and is a good listener. Software Skills:  Programming Language : C#, VB.NET, VB-6, C, VC++,ABAP4  Database : MS Access. SQL Server2005, MySQL, Oracle11i  Operating System : Windows 7, Windows XP, Windows Server 2000 & 2003  Web Tools : HTML, XML , PHP, VBScript, Javascript  Web Server : IIS5.0,Apache  Microsoft Technologies : VB.NET,ASP.NET,ADO.NET.,  Microsoft Office 2007 : Excell,Word, Powerpoint, MS Project  IDE : Visual studio 2005, VS 2003, ABAP Workbench

I have over 9 years of IT support experience as well as 5 plus years of project experience. My expertise includes Desktop administration, computer imaging, OS and application upgrades, as well as LAN support. I am currently in the market for a desktop support role with the option to advance to more of a virtual server or cloud support role.