IT Service Desk Analyst Payal Prajapati, Websites, IT & Software

 More than 6 years of experience in IT Audit, Compliance, Governance, Risk Management Services, Risk Assurance conducting IT SOX audit, ITGC audit, ITAC testing, Interface testing, Report Testing, SOC report review, Application, Datacentre and Infrastructure control audit with a prime focus in BFSI sector.  Working as experienced Internal Auditor in IT Audit function in Juniper Networks India Pvt Ltd. in Bengaluru.  Worked as Senior Audit and Compliance Specialist in Aptean India Pvt Ltd. in Bengaluru.  Worked as Assistant Manager in IT Risk & Advisory- Assurance function in Deloitte Touche Tohmatsu India LLP in Bengaluru.  Previously associated with a project for a Multinational insurance client as IT Control Lead for various Audit related to CMIT since August2017 in Genpact Enterprise Risk Consultancy situated in Gurgaon.  Previously worked for a Multinational Automobile Software Automation client as a part of extended internal IT SOX audit team in Mumbai.  Evaluated client IT infrastructure and ITIL system for Risk Management and Assurance based on COSO framework, ISF, CERT, NIST and COBIT5 framework and guidelines.  Conducted SOX audits for Entity Level, Manage Change, SDLC Methodology, Patch Management, Backup, Job Scheduling, Access and Password Settings, User Management, Manage Security and Manage Operations controls for compliance check across various locations and offices of the company.  Worked and completed project conducting audits for controls on Compliance, Data Security & Privacy across various client handled by Genpact like Boeing, Cetera, Centrica, Novartis, PayPal, Federal Mogul, Kennametal, UPM etc.  Completed Post Graduate Diploma in Management with Finance Specialization in 2016 with 2 months’ internship in Ottobock India Ltd in Credit Management and Managing Account Receivables and Third-Party Vendors and academic project on Foreign Exchange Management, related Risks and its Mitigation.  Worked as Risk Management Consultant & Auditor at Genpact Enterprise Risk Consultancy LLP since 5th July 2016.  Worked as Software Engineer & Developer with HCL Technologies Ltd. working on Business Intelligence and Data Ware Housing for MIS reporting to senior management from 25th July 2012 till 26th September 2014.  Completed Bachelor of Engineering (Computer Science & Engineering) in 2012.  Internship for Shutterfly in Symphony Services Ltd. Bangalore on Web Testing and Projects on E-Library Management System and Retail Shop Management System in Central Coalfields Ltd and academic project on Semantics Web Search Mechanism on Distributed System.  Knowledge of various compliance and technology aspect.  Passed CISA Certifications by ISACA, ISO 27001 LA Certification by BSI and Diploma in International Banking and Finance and Financial Risk Management Services by IIBF in collaboration with CISI, London  Well versed with ERP Oracle tools like OBIEE, ODI, Control- M, WebLogic etc.  Working domain incudes IT, Banking, Insurance sectors.  Pursuing CRISC certification from ISACA.

Provide second-level application software support for enterprise level and third party software/applications. Analyze system errors and troubleshoot network, server, and database errors. Document system bugs and maintain support ticket software.

• Symantec Endpoint management console 14.2 to manage AV & Risk reports, creating policies, adding new client PC and USB access Rights/Revoke. • Responsible for Installing and updating of Symantec anti-virus for PAN India Location • Installing, Configuring and Managing AD / DHCP / DNS Services • Creating Group Policies and implementation as per standard procedure • Monitoring of DHCP Scopes, Change and Deletion of DHCP scope entries and Management of IP Reservations • User Management including Adding, Deleting, Modifying, auditing and Assigning Rights to the User accounts on Domain Controller. • O365 End User Support. Hand On Experience in MS Teams. • Working on ticketing system using Call Tracker Ticketing tool, Understanding of ITIL Practices. • Working on Internal / External Escalation matrix for Customers / vendors for Incident management. • Implementing MS outlook Backup and restore of mail message, mail address book, recover corrupted mail and completely troubleshooting. • Manage System Asset and call log warranty defect parts. • Software Installation, update and windows patch installation through sapphire tool. • On line Support to customers concerning their computer problems. • Installation & Configuring G-Suite Mail.

• 8+ years of professional experience in the field of QA analyst/ Automation Engineer/Software Test Engineer. • Experienced in developing solid test documentation including test plans, test suites, test cases, and test matrices. • Extensively experienced in creating and designing Master Test Strategy Documents, Master Test Plan, • Test schedules Test Cases, Test Procedures and Test Scenarios. • Proficient in writing Test Scenarios, Functional and Integration test cases, Reviewing test cases and Estimating test cases execution. • Experienced in all phases of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC). • Ability to apply technical expertise to organize and implement Gray box and black-box test. Experienced in setting up Test environment for automation and database. • Strong Knowledge in performing Smoke, integration, Functional, Regression, System, Acceptance and Usability testing during different stages of the application development. • Ability to Coordinate with different people in Project to keep track of all the bugs and updating the track of the bugs using HP ALM/Quality Center. • Experienced in Analyzing system test requirements, Functionality, Developing Test Plans, Test cases, Preparing. • Test Data and managing them using HP ALM/Quality Center. • Extensively experienced in writing SQL Queries to conduct Back end testing. • Experienced in developing, trouble shooting and customizing Manual as well as Automation scripts using Quick Test Professional/UFT. • Expertise on Automation Testing Tools like UFT/Quick Test Professional (QTP). • Expertise in the Functional and Regression testing of Web applications and its functionalities using UFT/QTP. • Expertise in creating test scripts for UFT/QTP and Regression testing of an application. • Experience in testing Web Services request and response using SOAP UI tool. • Good at interaction with developers, managers and team members to coordinate job tasks. • Excellent analytical, problem solving, communication skills and interpersonal skill. • Self-starter, energetic, highly motivated team player with excellent communication/ problem-solving skills. • Lead QA process daily and maintaining sprint metrics. • Analyze business requirements and converting to technical requirements. TECHNICAL TOOLS: Testing Tools JIRA, HP ALM, Quality Center, UFT, SOAP UI Programming Language Java, Java Script, VB Script, C, C#, XML, HTML, SQL. Database MySQL, DB2, Oracle, SQL Server Operating System Windows, Linux/UNIX Work Experience QA Lead Analyst Sentient Buildings, Hastings-On-Hudson, NY October 2018 to Present Responsibilities: • Self-starter, working on a cross functional/agile team, and drive QA initiatives daily • Developing strong understanding of the commercial real estate business including building automation (BAS) and IoT solutions • Developing a strong understanding of the Neuro platform including feature set and how it is used in the field • Ensuring all quality of Neuro goals are met • Working with product manager, field ops, and development teams to understand the business scenarios, user requirements, feature implementation, and acceptance criteria • Establishing and evolve a QA process that includes test plans, required environments, tools, test cases, execution results, and metrics • Contributing to the user experience (UX) and usability of the software platform • Defining test cases including features covered, description, steps, expected results, and data scripts to be executed • Ensuring proper testing coverage by developing test cases based on the master feature list • Defining entry and exit criteria for the QA environment • Performing QA testing by executing test cases for functional, non-functional, system integration, UAT, and regression • Logging defects in the defect tracking system, Jira, and ensure repeatable steps are documented for developers to re-create and troubleshoot issues • Acting as an approver for the release process to ensure no critical or high defects are open for promotion to UAT • Leading and developing team members to perform the QA function • Defining metrics to support test coverage, defect density, severity, aging, regression, and production defects • Providing weekly status reports on progress and metrics at the completion of each sprint and release • Documenting QA standards and practices ensuring the team is using industry best practices • Defining opportunities to use and implement automation • Researching and introducing tools and techniques to improve the QA process • Contributing to the retrospectives and continual improvement • Analyze business requirements alongside product owner and project managers to convert into technical requirements • Analyze data in backend (Skyspark) to ensure quality data is present in the UI Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office, Google Sheets, SLACK, Linux, Skyspark QA Analyst CableVision, Long Island, NY March 2015 to July 2018 Responsibilities: • Developed and executed end-to-end testing plans, regression and user acceptance test plans. • Involved in Project Test plan, Test cases based on software requirement specifications. • Involved in GUI, validations, Flows and Activities designed using Java against backend data. • Participated in requirement walkthroughs and creation of test plan. • Participated in Test Readiness Reviews, as necessary; assisted in the preparation of test estimates and project schedules • Documented test cases corresponding to business and functional requirements manually. • Involved in SQA Analysis, Design, and Testing of the application. • Performed different types of testing Functional, Regression, System, Back-end, UAT and Data Driven testing. • Documented and communicated test results using HP ALM. • Developed detailed Test Plans and Test Cases in HP ALM and executed them. • Created complex SQL queries to test convert data from a non-oracle source. • Performed Functional and Regression Testing in a pre-production environment using UFT. • Created new Automated Test Scripts using UFT. • Used UFT to test the different functionalities in web application using VB scripts. • Developed and executed automated scripts under Hybrid Automation Framework using UFT. • Involved in testing Restful web services using SOAP UI. • Worked with development team to ensure 'testing issues' are resolved on the basis of using defect reports. • Participated in weekly meeting with the management team and walkthroughs. Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office. Test Engineer Everyday Health - New York, NY November 2012 to February 2015 Responsibilities: • Created detail Test cases for each test phase to ensure complete coverage. • Participated in creating and reviewing Test Plan, Test Scenarios, and Test Cases. • Analyzed user requirements and functional specifications to create Test Cases and procedures. • Worked with development teams to invest and correct software bugs and deficiencies based on testing results and involved in defect tracking and resolving production logs. • Performed Positive and Negative data testing and Boundary testing. • Performed GUI, Functional, Regression, System, Back-end and User Acceptance Testing. • Worked on Requirements, Test Plan, and Test Lab and Defects modules in Quality Center. • Prepared Test Cases, Procedures and Requirements Traceability Matrix using Quality Center. • Wrote SQL queries for database backend testing, research and validation. • Created and prepared the test data and test scripts in QTP for Data Driven Testing. • Generated automated test scripts for functional and regression testing using QTP. • Participated in test case automation using structured, key word driven framework with QTP. • Interacted with Business Analyst/Users/Developers for gathering requirements. • Maintained meetings with the technical teams and management, developed proper documentation, validated current production environment. • Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users. Identified and reported defects through the standard process and documents set up by the project. Environment: HP Quality Center, QTP, MS Office, UAT, VB Script, Java, HTML, SQL, Windows. QA Tester Citibank June 2010 to October 2012 Responsibilities: • Analyzed specification and created test plan, test data, test cases, and test scripts for functional and Regression testing. • Coordinated with the onsite QA team to work on design and develop the Test Strategies. • Conducted Regression Testing on various builds of the application and reported the defects to the developers. • Responsible for tracking defects using Quality Center and making sure that the defects are efficiently passed from one layer to another sting. • Performed negative testing to find how the functions performed when system encountered invalid, unexpected values. • Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database. • Tested the interface between database and the application. • Utilized the expertise in VB script to develop QTP scripts. • Involved in manual testing and automated testing using Quick Test Pro. • Worked on the regression automated testing using QTP. • Wrote modification requests for the bugs in the application and helped developers to track and resolve the problems. • Preparation of bug defects report through bug tracking tool. Environment: MS Office, MS Excel, QTP, UAT, JIRA, SQL, Java, VB Script, Quality Center, Windows. Education Bachelor's of Science in Science, St Francis College - Brooklyn, NY 2014 Skills QA (7 years), QTP (7 years), sql (7 years), alm (7 years), JIRA (7 years), UFT, Selenium, SQA, Quality Assurance