IT Support Technician Celestin Pom, Websites, IT & Software

Dealing network related issues through calls mails and Incidents/Tickets. Recently UPGRADED L2 and i am working in wipro since 2018 at Banglore, karnataka.

Dependable Help Desk Support Specialist with 16 years of helpdesk experience with large companies. Seeking role for help desk support, while providing leadership for the team as well as growing the company’s end-user base from technical, business, and staffing perspectives

• Symantec Endpoint management console 14.2 to manage AV & Risk reports, creating policies, adding new client PC and USB access Rights/Revoke. • Responsible for Installing and updating of Symantec anti-virus for PAN India Location • Installing, Configuring and Managing AD / DHCP / DNS Services • Creating Group Policies and implementation as per standard procedure • Monitoring of DHCP Scopes, Change and Deletion of DHCP scope entries and Management of IP Reservations • User Management including Adding, Deleting, Modifying, auditing and Assigning Rights to the User accounts on Domain Controller. • O365 End User Support. Hand On Experience in MS Teams. • Working on ticketing system using Call Tracker Ticketing tool, Understanding of ITIL Practices. • Working on Internal / External Escalation matrix for Customers / vendors for Incident management. • Implementing MS outlook Backup and restore of mail message, mail address book, recover corrupted mail and completely troubleshooting. • Manage System Asset and call log warranty defect parts. • Software Installation, update and windows patch installation through sapphire tool. • On line Support to customers concerning their computer problems. • Installation & Configuring G-Suite Mail.

Computer and Other Skills • Proficient in Microsoft Office applications, AutoCAD, C++ programming language, Adobe Photoshops, Matlab. • Able to do Cisco subnetting and routing technique. • Knowledgeable in scientific and analytical instruments. • Competent in oral and written communications. • Enthusiastic, willing to learn, quick learner and initiative