Freelancer Mohan M
BASIC

ITES Professional Mohan M, Data Entry & Admin

Mohan M
Joined Nov 12, 2020

About Mohan

I am an ITES professional who had worked with the contact centers and previously worked as project-coordinator for a publishing company.

About freelancer

Mohan
BASIC
Mohan M
(0 reviews)
Joined Nov 2020
Last seen
6 months ago

Recommended For You

Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
use cookies. By continuing to use this website you consent to our cookies policy. Privacy Policy
    WONO