L&D Specialist Rohit Das, Business, Accounting, Human Resources & Legal

I am a hard-working professional who has been consistently praised as detail-oriented by my co-workers and management. Over the course of my career, I’ve developed a skill set directly relevant to the Account Manager role, including, effective problem-solving, time management and ways to increase productivity. Overall, I have consistently demonstrated communication, management, and teamwork abilities while in my current role as the Assistant Store Manager of a flagship Walgreens location in Manhattan. I currently oversee 70+ customer service associates from recruiting and onboarding to ongoing development, while managing the day-to-day operations of a 2-two-story high-volume pharmacy and retail store.

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Experienced in consumer behavioral studies, able to identify and solve consumer problems. - Previous experience in a high-paced marketing firm with the role of attending to customers' need through telecommunication. - Completed detailed call logs and reports - Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. - Organized customer information and account data for business planning and customer service purposes

I have excellent People Skills with creative bent of mind and a true visionary approach. I have worked 6 months in Convergys, Gurugram, India for Microsoft process as a Technical Support Executive. I completed one of my internships in Federation of Indian Chambers of Commerce and Industry (FICCI) under a Maharashtra State Government project called MILAP as a Marketing intern. I completed another internship as a marketing intern in I.j.exports.inc, Muradabad, Uttar Pradesh, India. I also have experience of running my own startups so, I know how to be available for a 24*7 environment.

• Successfully managed the Launching of the Company in the new city • Responsible for creating and implementing interactive marketing campaigns. • Responsible for the Support the daily operations through operational oversight and analysis. • Training and On-boarding of Delivery Partners and solving their problems related to payments, trip fares, devices. • Responsible for quality achievement and training the drivers accordingly. • Responsible for Fraud control, Delivery Partners insurance, Re-engagement, planning, and delivering of all on-demand activities for skills Negotiation • Temawork • MS Excel • Decision making • Fleet management •Sales & marketing • Research & strategy • Public speaking • Marketing activities • Quality training &on boarding