Learner content Writer Amy Sutherland, Writing & Content

AMY SUTHERLAND Sullivan, MO 63080 EMAIL: [email protected] PH: (636)392-8675 Marketing student with 5 years of management and more recently, 1 year patient engagement specialist experience and account specialist. A natural communicator and analytical ability both orally and written with the ability to constantly adapt to new technology and environments in the workplace. Determination to always succeed and look for growth with skill sets in management,data entry, quality assurance and medical data entry including medical insurance knowledge. Account Specialist The Magnet Group - Washington, MO February 2020 to March 2020 -Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Completes enrollments by analyzing documents and researching and resolving processing problems. Provides information by collecting, analyzing, and summarizing information; responding to requests. Resolves complaints by investigating issues and composing responses. Maintains quality service by monitoring standards; advising supervisor of potential problems. Patient Engagement Specialist Eyecare Partners - Ballwin, MO January 2019 to January 2020 -Data entry Scheduling patients for medical and comprehensive exams Directing phone calls Checking insurance and benefit eligibility Took Inbound and Outbound phone calls Finishing and Quality Assurance Specialist Westside Personnel March 2018 to August 2018 -Data entry Testing parts And creating labels for each shipment Basic math skills Manufacturing Associate Manpower August 2017 to March 2018 - Use of large scale and small scale equipment Complying with safety rules and regulations Basic math skills Assistant Manager Liberty Restaurant Company February 2016 to August 2017 Shift Manager Klak Management March 2010 to February 2015 EDUCATION Some college SKILLS DATA ENTRY (6 years) EXCEL (Less than 1 year) INVENTORY (Less than 1 year) MICROSOFT EXCEL (Less than 1 year) MICROSOFT WORD (6 years) Information Assurance (1 year) Quality Assurance (2 years) Basic Math Analysis Skills Restaurant Management Medical Scheduling Business Development Microsoft Excel Outlook Scheduling Microsoft Word Data entry Balancing Staff Trainer Inventory Additional Language Intermediate Spanish