United States, Nashville
IT Project Manager Tanna Matthews, Websites, IT & Software
Highly skilled executive IT professional with almost a decade of experience focusing on transformational cost-saving architecture, efficient personnel support, and dedicated customer service. Drives innovative change while managing staff, possessing ability to develop individual skills and mentor team members while maintaining accountability to corporate standards.
▪ Accomplished technology expert who provides leadership, creating strategic vision while effectively communicating complex technical language to diverse audiences including customers, internal team members, and executive-level stakeholders.
▪ Strong problem-solver with experience navigating challenges and budget pressure to identify root causes and cautiously elevate company-wide systems with advanced and innovative solutions.
▪ Natural learner and collaborative partner working to integrate systems, prioritize fixes to common issues, and to bridge organizational and process gaps to meet program objectives.
▪ Adept at investigative procedures that determine potential risks and threats, inefficiencies, and data quality advancements.
Jama, Jira, Project Management / Visio / Microsoft Office Suite (Word, Excel, PowerPoint, Project) /
Lotus Notes / SharePoint / Ross ERP System (Aptean) /ChangeGear
PROFESSIONAL EXPERIENCE
CGS Administrators, LLC, Nashville, TN April 2021 – Present
IT Project Manager (4/2021 to Present)
Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for lesser number of work efforts simultaneously and work efforts consisting of smaller size, low complexity and minimum system and customer impacts.
▪ Develop and monitor project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
▪ Identify items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
Advanced Composites Inc., Nashville, TN, Sidney, OH, Aguascalientes, Mexico Jan. 2016-Jun. 2020
Manager of IT Applications (5/2019 to 6/2020)
Directed all growth of technology-based aspects and support services staff for corporate-wide application systems, including ERP, CRM, document retention, MES, web-based internal and external sites, and enterprise and non-enterprise application systems. Trained cross-functional departments in new and existing technology implementations.
▪ Conducted capacity planning to measure configuration and programming for all applications relative to current and future business and manufacturing activities. Analyzed metrics and daily reports to review team status and ensure 99.9% SLA of all applications.
▪ Applied diligent oversight to all budgeting, purchasing, and procurement to optimize resources and upgrade technical solutions for $700-$800K annual budget. Maintained current revision levels and updates on all ACP applications.
▪ Executed Phase 1 of Laboratory Information System (LIMS), overcoming team resource constraints in partnership with key stakeholder and escalating project to higher priority in order to maintain momentum.
IT Applications Assistant Manager (11/2017 to 5/2019)
Oversaw application development team of up to 20 professionals, driving production and developing enhancements to achieve business objectives. Promoted customer satisfaction throughout organization and project management, delivering effective solutions within timelines and established budget. Monitored workflow and provided regular feedback to internal departments.
▪ Spearheaded continuous improvement processes, analyzing budgets and operations to identify and implement streamlined procedures.
▪ Implemented proper UAT and QC environment and process structure for ERP system, researching how Radley and FMES were connected and using strong vendor relationships to learn backend connections. Resolved integration hurdles for successful setup and installation.
▪ Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.
IT ERP Specialist (1/2016 to 11/2017)
Interfaced across organization to develop complex projects from beginning to end, prioritizing components and functionality for ERP system. Gathered technical specifications and requirements directly from customers to determine appropriate system configuration and setup. Analyzed and investigated issues reported by end users and applied rigorous quality assurance prior to new releases in production environment.
▪ Collaborated with Sales and Accounting to develop J-SOX standardization project in order to monitor price changes for products, purchase orders, and customer quotes.
▪ Coordinated SSRS, SSIS, stored procedures, and legacy software with Programming and Database teams to increase ERP system capabilities and integrate business processes.
▪ Provided overview workflow structure and project support across life cycle through comprehensive Statement of Work (SOW), development plans, and project management documentation.
Websites, IT & Software
Agile Project Management
Atlassian Jira
ERP/CRM Software
ITIL
Office 365