Office Manager Karen Ganzel, Data Entry & Admin

Efficient with computers and at data-entry for nearly 20 years, and five years of professional experience with offering data-entry services and tech support. (Salary Negotiable)

I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.

• An experienced Executive Assistant providing Administrative and Business support to the senior executives • A motivated self-starter, able to quickly grasp issues and attend to details.

Accounting Cycle - Chart of Accounts, Journalizing, Posting to Ledger, Trial Balance, Adjustments and Financial Statements Data Encoding Proofreading Email correspondence