Freelancer Kevin Skelley
BASIC
$ 30

Operations Analyst Kevin Skelley, Data Entry & Admin

Kevin Skelley
United States, Carlstadt
Joined Sep 17, 2020

About Kevin

January 2019 – Present HealthFirst, New York, NY OPERATIONS ANALYST – FULL TIME • Create and maintain Quality Auditing procedures for various reports • Process Ongoing/Binder invoicing for entire member population • Process Disenrollment / Cancellation for entire member population • Process Effectuations for entire member population • Manage EBS i...Expand

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About freelancer

Kevin
BASIC
Kevin Skelley
(0 reviews)
Joined Sep 2020
Last seen
8 months ago

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Krylle Enesario
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CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
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