Operations Analyst Kevin Skelley, Data Entry & Admin

I have worked in all facets of administrative and social media assistance. I excel in organization and customer service from years of work in the service industry and in office atmospheres. I have the abilities to both multi-task and stay collected in stressful environments. I love working with the public and helping companies become more productive with my skills.

I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.

Email management - manage information flow in a timely and accurate manner Provide customer support via phone, chat or email Conduct web search as directed Perform other administrative tasks as provided

Top notch finance analysis provided by a high performing costing analyst in the area of accounting and finance which is at a negotiable and competitive price. I will employ analytical skills, apply sound independent judgment to the solution of financial problems and also perform sophisticated analysis which will you diverse perspective about your business. I also have skills in the use of computer based analytical programs especially Microsoft application tools.