Freelancer Ricky McCardell
BASIC
$ 25

Operations and Administrative Ricky Mccardell Ricky Mccardell Ricky Mccardell, Data Entry & Admin

Ricky McCardell
United States, Woodside
Joined Sep 14, 2020

About Ricky

SKILLS Proficient in Microsoft Office Suite- Word, Excel (including Formulas, Pivot Tables, VLookup, Charts, Macros), Outlook, Access, and PowerPoint ∙ TinyTerm /AMT ∙ Zoho CRM ∙ Zoho Inventory ∙ EDI (940, 943) ∙ USHTS Codes ∙ CommerceHub ∙WERCSmart ∙ RetaiLink ∙ Amazon FBA ∙ WayFair ∙ FSENet ∙ OpenText/GS1 Data Pool ∙ Shopify, Squarespace, WordP...Expand

About freelancer

Ricky
BASIC
Ricky McCardell
(0 reviews)
Joined Sep 2020
Last seen
1 years ago
For over 10 years, I have worked in a range of industries from fashion to food, in an operational capacity. I am eagerly searching for a project or job where I can utilize and enhance my skills both independently and as part of a team. Feel free to reach out to me if you have any questions.

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Krylle Enesario
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CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!
Data Entry & Admin
Data Entry
Transcription
Data Mining
Customer Support
Email Handling
5 $
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