Quality Analyst Er. Apurva Somvanshi, Websites, IT & Software

With more than 5 years of PM experience, I can manage any kind of web development project for you. Fluent english. Worldwide remote availability. More details on my linkedin: https://www.linkedin.com/in/benhorvath/

SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. ================== SUMMARY A creative, well organized Information Technology professional with over twenty-five years experience in engineering, quality assurance, systems implementation & analysis, and project management, automation testing tool development, performance testing, and software development. Major strengths are in QA, testing, technical problem solving, organization, planning and team leadership. QA testing included Waterfall, CMM, and Agile Methodologies, as well as Six Sigma Testing. Expertise in both analog and digital electronics, and a wide variety of computer hardware platforms, operating systems, databases, software packages & applications, and programming languages. A dependable professional who communicates effectively and maintains high quality work standards in accomplishing tasks. WORK HISTORY 2005-PRESENT SENIOR QUALITY ENGINEERING (CONSULTANT) • Evaluation of requirements (Business & Functional) • Test Coordination & Planning – Strategy, Plan, Cases, Procedures, Scripts, Data, etc. • Automation Testing & Manual Testing • Load Balance & Performance Testing • Problem solving, System & Data Analysis • System Analysis, System Architecture • Resource & People Management • Data Validation (Integrity, System & Business Flow, Security)  2019 SR. SOFT./ TEST ENG. (CONS.) - (Aerotek/EASi), Orlando, FL. Boeing: • Project Management – Stage Controller/SLS (Space Launch System) TRR – (Test Readiness Review) for Formal Dry Run & Formal Quality Test. • Tracking all Constraints needed to Enter & Exit TRR and driving to completion on schedule. • Liaison for TRR for the Software Test Team, interfacing with various Boeing Elements (Huntsville, AL, Titusville, FL.), NASA. • Attending and running meetings. • Risk Assessment – Evaluation of Risks for meeting constraint completion. • Document preparation, PowerPoint Presentation development and creation. • Data Analysis & Evaluation. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • SW Test. Eng. – Configuration Management (CM) – Involved in keeping Test Lab & Configuration of software & Hardware under CM control. • Validation of any software & hardware changes to Test Environment. • 24/7 CM Control during Testing Phases. • Recording, tracking, and maintaining records of any Test Environment Changes when scheduled to support the Testing Team. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2017-2019 SR. SQA./ ENG. LEAD (CONS.) - (Valintry), Orlando, FL. • QA Project Lead – AR2/HR2 – Cloud Based (Microsoft), Inventory, Rental, Sales, Tracking & Management System. (Heavy Equipment for High Lifting) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of AR2/HR2 System. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement. • QA Project Lead – FLVS/VSA Password Security – Web Based, School Learning and Management System for Students, Teachers, Parents, etc. (We were there to help improve Password Security, and System Access.) • Evaluation of All Requirements, Business, Functional, Role and Security. • Traceability Matrix – Integration of Business, Functional, Role and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Evaluation, of FLVS/VSA Password Security. • Functional, Business, Data Integrity, Role, and Security Testing. • Data Validation (Integrity, System & Business Flow, Security) • System Analysis and Performance Testing. • Lessons Learned, Process Evaluation, Testing Methodology, Improvement.  2015-2016 SR. SQA./ ENG. LEAD (CONS.) - (Bausch & Lomb), Clearwater, FL. • QA Project Lead – BMRAM – Web Based, COTS Inventory & Maintenance System. • Evaluation of All Requirements, URS, Functional, and Security. • Functional Specification – Reverse Engineered the BMRAM System. • Traceability Matrix – Integration of URS, Functional, and Security Requirements. • Risk Assessment – Evaluated Risks, and Testing Approach. • Shakeout, Integration, Certification, of BMRAM. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • QA Project Lead – AUTOSORTER – Integrated System to sort Production Product. • Medical Devices • Part 21-11 Compliant • FDA Compliant • IQ, OQ, PQ  2012-2014 SR.BA / QA. ENG. LEAD (CONS.) - (Walt Disney World), Orlando, FL. • ONBOARDING – Disney Project Lead to Onboard External Partners. • Direct Connect (XML Interface Messaging) Reservation Booking Interface. • Oracle SQL Database. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Shakeout, Integration, Certification, and FIT Testing. • Production Implementation Monitoring, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Coordinate with External Partners (Mark Travel International, Expedia, etc.) & Disney Teams. • QA ONBOARING PROCESS - Analysis & Process Improvement. Lessons Learned.  2011-2012 SR. QA. ENG. LEAD (CONS.) - (Blue Cross & Blue Shield), Jackson, MS. • Multiple Projects – Converting Paper Process, into WEB Processes, and E-Forms. • PA (Prior Authorization) DSP, NON-DSP, Cholesterol, Testosterone. • HH & HIT (Home Health & Home Infusion). • ePre-Cert (Electronic Inpatient Pre-Certification). • Web Based System, to allow Providers (Doctors/Hospitals, etc), to certify, and process claims with BCBSMS. • Interface with Mainframe, Message Center, and AS-400. • Microsoft SQL & DB2 Databases. • HIPPA Compliant. • Requirement & Design Analysis, Data Analysis, Test Plan, User Acceptance Testing. • Production Implementation Testing, and Post Support. • System Analysis and Performance Testing. • Data Validation (Integrity, System & Business Flow, Security) • Worked closely with the Project Manager, Users, and Developers.  2011 SR. QA. ENG. (CONS.) - (Florida Virtual School), Orlando, FL. • Blackboard Integration Project. • Security Permission Testing, using an SSO (Single Sign-On). • WEB Based, Oracle Database Backend, Microsoft Windows Operating System. • System Performance, GUI Page & Data Verification. • Problem Reporting & Tracking (On-Time Tracking System). • Browsers Testing • Data Point SYNC TESTING, between VSA/Blackboard through Data Exchange. • Worked closely with the Department Manager, BAs, and Technical Lead.  2010 SR. QA. ENG. (CONS.) - (FIS), Maitland, FL. • FIS “External Transfer Application”, for FIS “ONLINE BANKING” software. • Application allowed a customer to transfer funds IN/OUT of their Bank. • WEB Based C Sharp Front End, Microsoft Database& Windows System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers (IE, Chrome, FireFox, etc.). • ADHOC TESTING, going beyond the initial requirements. • Worked closely with the Department Manager, and Testing Lead.  2009-2010 SR. QA. ENG. (CONS.) - (Motorola), Lake Mary, FL. • PTP250 (Point to Point) Wireless Network, for “MESH Connect” Application. • RAN Technology (Radio Access Network), wireless network. • Wireless Radio Network up to 80 Kilometers, to connect two LANs for Secure Internal Network. • Client/Server based, with a Java Front End, Firmware, on a Linux Operating System. • System Performance, GUI Page & Data Verification, Problem Reporting & Tracking. • Testing with various different browsers. • Coordinated testing activities, using Quality Center. • Testing applications in QTP, and Pity (Based on Python Programming Language). • Wrote communication protocols using Python to communicate and trigger actions in the application through a serial port. • Worked closely with the Department Manager, and Project Manager.  2008 SR. QA. ENG. TEST LEAD (CONS.) - (ERI), Orlando, FL. • Web Based Online Booking/Reservation System for Disney WDPRO. • Magical Celebrations - Commerce Application. • Allow guests to specifically tailor Celebration Activities, while staying at Disney. • Client/Server based, Java Front End, Oracle Back End, through Middleware. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Worked closely with the Project Manager, Technical Lead, and Developers.  2007- 2008 SR. QA. ENG. & OPEN SYSTEM IMPLEMENTATION TEST LEAD (CONS.) - (Elsevier/Harcourt Publishing), Orlando, FL. • Elsevier/Harcourt Separation/Mirror Project. • HIGH VISIBILITY PROJECT, Must Work Situation, millions of dollars invested. • System, Integration, User Acceptance Testing. • Client/Server Platforms, COPS Mainframe, PeopleSoft, Citibank, or Amazon, etc. • System Load Analysis, Load Balancing, Performance, Problem Reporting & Tracking, etc. • Audits as a secondary measure to verify that requirements, and systems check-offs were complete • Managed and coordinated all testing activities, for a Multi-Departmental team of individuals that reported to me. • Worked closely with the Project Manager, BAs, and Technical Lead.  2006-2007 SR. QA. ENG. & SOFTWARE DEVELOPMENT TEST LEAD (CONS.) - (Attorney's Title Insurance), Orlando, FL. • TPR (Title Plant Re-engineering) Project, transition Legacy Mainframe Platform & CICS Database, to Windows Based Client/Server Platform, and SQL Database. • TPR System the Heart of Attorney's Title's Business Operations. High Priority. • Test Plan, Test Procedures, and Test Cases, for Title Master Property Project. • Windows Based Client/Server User Interface to be used by Property Title Examiners. • System Load Analysis, Load Balancing, and Performance, using Visual Studio. • Worked closely with the Project Manager, Technical Lead, and Developers.  2005-2006 SENIOR QUALITY & SOFTWARE DEVELOPMENT ENGINEER (CONS.) - (Harcourt Publishing), Orlando, FL. • TRM (Trophies Resource Manager) Software Package & System. • E-Learning Version of Harcourt's “Trophies Series School Books.” • TRM developed for the New York City School System, with a Goal of becoming a National E-Learning Tool. • Web Based Windows Client/Server System (Linux), written in Java, utilizing an Oracle Database, that allowed Teachers to Schedule and Track Student Learning Activities, as well as interface with informational resources. • QA Testing (Both Manual & Automated Test – QuickTest Pro), Debugging, and Analysis of the TRM System, Identifying any Defects or Problems, and Recommended Improvements. • System Performance and Adherence to “Business & Functional Requirements”, through a Series of Software Releases. • System Load Analysis, Load Balancing, and Performance, Problem Reporting & Tracking, etc. 2005 SR. QA. ANALYST, (Premiere Trade), Altamonte Springs, FL. • C++ Windows Client/Server System (UNIX), which used an Oracle Database, which allowed customers to do Direct Stock Trades or Currency Trades in the FOREX Markets. • Formulated a Solid QA Foundation for Software Releases, and promoting good Testing Procedures, and Developing Test Cases. • QA Testing (Both Manual & Automated Test – Rational Robot) for System Load Analysis, Load Balancing, Debugging, and Problem Solution. • Rational TestManager & Rational Rose to create Automated Testing Scripts for Regression or System Load Testing. 2005 SR. PROGRAMMER, (Jardon & Howard Technologies), Orlando, FL. • C++ Windows & Linux Based System, using an Access Database, for creation of “Narrow Band” acoustic wave forms, to simulate sounds for the U.S. Navy. This required a Secret Security Clearance. • Design, Development, and Testing of that system. • Created and wrote the Test Plan, and developed Test Cases. 1999-2004 SENIOR PROGRAMMER ANALYST, FEDEX CORP., Maitland, FL. • Automated and Enhanced Performance of various complicated processes related to Testing and Data Validation. • Performance testing used TOP, and also Sysmon. Also, at the Operating System Level, looking at what programs are blocking what, Parent & Child Relationships, RAM Usage. database performance, table locking, etc. • C, C++, C Scripting, PERL Scripting (Large Data Processing), Python Scripting, Visual Basic, Expect, Tickle, SQL (SYBASE) & ORACLE Languages • Improved accuracy, eliminated redundancy, and improved Quality Assurance. • Supported Testing Environments, Maintaining Databases (Sybase & Oracle) that included File/Data Access, SQL & MYSQL, Tuxedo, FedEx Proprietor Software, Third Party Software, maintenance of all Internal Developed Software Testing Tools and (Unix & Linux) Operating Systems support. • Planned, executed, evaluated, and documented results of Software Release Testing, for various FedEx Chronos Software Releases. • Created Test Conditions & Test Cases to Validate the Software Release Business Requirements, set down by RAD (Requirements Analysis Development), Developed Test Plans, and Testing Scripts. • SES (SOFTWARE ENGINEERING SERVICES) Software Implementation & Evaluation Group. Evaluated Current SES Software, and Recommended Improvements to Upper Management. • Trained personnel on Software Tool Usage, and Testing Process Execution. 1998-1999 COMPUTER SYSTEM CONSULTANT (FEDEX), Maitland, FL. • Y2K Testing, for the FEDEX CHRONOS MANAGEMENT REVENUE SYSTEM. • Sun Systems (Solaris) / Client Server Unix based… • Evaluation of, database performance… (SYBASE), TUXEDO SERVICES, Mainframe Interface Operation (IBM LEGACY SYSTEM), Third Party Software (Java, Netscape, etc.…), and Chronos Internal Software. • Diagnosed complicated problems involving the System Environment, database access & integrity, FTP, and Chronos Internal Software. Worked with Development Teams to identify & implement corrections. 1995-1998 COMPUTER SYSTEM ENGINEER, TOPTECH SYSTEMS, Longwood, FL. • Custom Built System to Automate Petroleum & Chemical terminals. QNX (UNIX), in a GUl windows environment. This included, database management-maintenance (ISAM) and setup of TCP/IP networks, PLC's, routers, C script writing, etc. • Corrected diverse hardware/software problems, operating systems, user software, communications, etc. • Diagnosed customer problems involving TCP/IP and other host communication protocol. • Customer Training 1993-1995 ENGINEERING CONSULTANT, SYSTEM ONE STAFFING, Orlando, FL. • Diagnosed customer engineering problems, and advised improvements. • Redesigned a cumbersome engineering test reducing testing time and errors. 1982-1992 SEMICONDUCTOR QA ENGINEER - IBM CORP., East Fishkill, NY. • Project Manager - managed a team of engineers and technicians tasked to evaluate new technologies, and present findings to upper management. • Semiconductor Chip Quality Assurance Reliability Qualification • System & Tool Development • Data collection/reduction/analysis. • Interfaced with vendors for all materials/services/tool development. • Served as “Capital Coordinator" responsible for technical/budgetary planning. • Safety Coordinator, responsible for IBM/OSHA compliance. • Trained personnel. EDUCATION Union College, Schenectady, NY Courses towards B.S. In Computer Science A.A.S., Electrical Technology, Dutchess Community College, Poughkeepsie, NY, 1982 Hudson Valley O.I.C., Poughkeepsie, NY, Year long course in H.V.A.C. and Refrigeration, 1978 Additional Technical Courses C and C++ Programming Language Java Programming Language Object Oriented Programming Concepts Sybase Database Administration Oracle Database Administration PERL Programming Language PL/1 Programming Language APL Programming Language Statistics SKILLS • Programming - C, C++, Java, C Scripts, Perl Scripts, Visual Basic, Basic, Html, Flash, Python • QA, Engineering & Systems Analysis, Client/Server Testing • Operating Systems- Linux, UNIX, QNX, Windows, Mainframe, AIX • System Analysis, System Architecture • Databases - ISAM (Index Select Access Method), Sybase, Oracle, Access (Relational), Microsoft, DB2 • Graphic Tools – Visio, Photoshop • Configuration Management – PVCS, ClearCase, SourceSafe • Problem Tracking & Logging – TestTrack Pro, TestDirector, WebStar, Quality Center, ALM, Jira • QA Automation tools – Rational (TestManager, Rational Rose, Rational Robot), Mercury (QuickTest Pro, WinRunner, Visual Studio, Selenium and Custom QA Tools I designed and created. • Performance Tools – LoadRunner, TOP, Sysmon, etc. • Communication Protocols – RS232, IEEE

• 8+ years of professional experience in the field of QA analyst/ Automation Engineer/Software Test Engineer. • Experienced in developing solid test documentation including test plans, test suites, test cases, and test matrices. • Extensively experienced in creating and designing Master Test Strategy Documents, Master Test Plan, • Test schedules Test Cases, Test Procedures and Test Scenarios. • Proficient in writing Test Scenarios, Functional and Integration test cases, Reviewing test cases and Estimating test cases execution. • Experienced in all phases of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC). • Ability to apply technical expertise to organize and implement Gray box and black-box test. Experienced in setting up Test environment for automation and database. • Strong Knowledge in performing Smoke, integration, Functional, Regression, System, Acceptance and Usability testing during different stages of the application development. • Ability to Coordinate with different people in Project to keep track of all the bugs and updating the track of the bugs using HP ALM/Quality Center. • Experienced in Analyzing system test requirements, Functionality, Developing Test Plans, Test cases, Preparing. • Test Data and managing them using HP ALM/Quality Center. • Extensively experienced in writing SQL Queries to conduct Back end testing. • Experienced in developing, trouble shooting and customizing Manual as well as Automation scripts using Quick Test Professional/UFT. • Expertise on Automation Testing Tools like UFT/Quick Test Professional (QTP). • Expertise in the Functional and Regression testing of Web applications and its functionalities using UFT/QTP. • Expertise in creating test scripts for UFT/QTP and Regression testing of an application. • Experience in testing Web Services request and response using SOAP UI tool. • Good at interaction with developers, managers and team members to coordinate job tasks. • Excellent analytical, problem solving, communication skills and interpersonal skill. • Self-starter, energetic, highly motivated team player with excellent communication/ problem-solving skills. • Lead QA process daily and maintaining sprint metrics. • Analyze business requirements and converting to technical requirements. TECHNICAL TOOLS: Testing Tools JIRA, HP ALM, Quality Center, UFT, SOAP UI Programming Language Java, Java Script, VB Script, C, C#, XML, HTML, SQL. Database MySQL, DB2, Oracle, SQL Server Operating System Windows, Linux/UNIX Work Experience QA Lead Analyst Sentient Buildings, Hastings-On-Hudson, NY October 2018 to Present Responsibilities: • Self-starter, working on a cross functional/agile team, and drive QA initiatives daily • Developing strong understanding of the commercial real estate business including building automation (BAS) and IoT solutions • Developing a strong understanding of the Neuro platform including feature set and how it is used in the field • Ensuring all quality of Neuro goals are met • Working with product manager, field ops, and development teams to understand the business scenarios, user requirements, feature implementation, and acceptance criteria • Establishing and evolve a QA process that includes test plans, required environments, tools, test cases, execution results, and metrics • Contributing to the user experience (UX) and usability of the software platform • Defining test cases including features covered, description, steps, expected results, and data scripts to be executed • Ensuring proper testing coverage by developing test cases based on the master feature list • Defining entry and exit criteria for the QA environment • Performing QA testing by executing test cases for functional, non-functional, system integration, UAT, and regression • Logging defects in the defect tracking system, Jira, and ensure repeatable steps are documented for developers to re-create and troubleshoot issues • Acting as an approver for the release process to ensure no critical or high defects are open for promotion to UAT • Leading and developing team members to perform the QA function • Defining metrics to support test coverage, defect density, severity, aging, regression, and production defects • Providing weekly status reports on progress and metrics at the completion of each sprint and release • Documenting QA standards and practices ensuring the team is using industry best practices • Defining opportunities to use and implement automation • Researching and introducing tools and techniques to improve the QA process • Contributing to the retrospectives and continual improvement • Analyze business requirements alongside product owner and project managers to convert into technical requirements • Analyze data in backend (Skyspark) to ensure quality data is present in the UI Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office, Google Sheets, SLACK, Linux, Skyspark QA Analyst CableVision, Long Island, NY March 2015 to July 2018 Responsibilities: • Developed and executed end-to-end testing plans, regression and user acceptance test plans. • Involved in Project Test plan, Test cases based on software requirement specifications. • Involved in GUI, validations, Flows and Activities designed using Java against backend data. • Participated in requirement walkthroughs and creation of test plan. • Participated in Test Readiness Reviews, as necessary; assisted in the preparation of test estimates and project schedules • Documented test cases corresponding to business and functional requirements manually. • Involved in SQA Analysis, Design, and Testing of the application. • Performed different types of testing Functional, Regression, System, Back-end, UAT and Data Driven testing. • Documented and communicated test results using HP ALM. • Developed detailed Test Plans and Test Cases in HP ALM and executed them. • Created complex SQL queries to test convert data from a non-oracle source. • Performed Functional and Regression Testing in a pre-production environment using UFT. • Created new Automated Test Scripts using UFT. • Used UFT to test the different functionalities in web application using VB scripts. • Developed and executed automated scripts under Hybrid Automation Framework using UFT. • Involved in testing Restful web services using SOAP UI. • Worked with development team to ensure 'testing issues' are resolved on the basis of using defect reports. • Participated in weekly meeting with the management team and walkthroughs. Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office. Test Engineer Everyday Health - New York, NY November 2012 to February 2015 Responsibilities: • Created detail Test cases for each test phase to ensure complete coverage. • Participated in creating and reviewing Test Plan, Test Scenarios, and Test Cases. • Analyzed user requirements and functional specifications to create Test Cases and procedures. • Worked with development teams to invest and correct software bugs and deficiencies based on testing results and involved in defect tracking and resolving production logs. • Performed Positive and Negative data testing and Boundary testing. • Performed GUI, Functional, Regression, System, Back-end and User Acceptance Testing. • Worked on Requirements, Test Plan, and Test Lab and Defects modules in Quality Center. • Prepared Test Cases, Procedures and Requirements Traceability Matrix using Quality Center. • Wrote SQL queries for database backend testing, research and validation. • Created and prepared the test data and test scripts in QTP for Data Driven Testing. • Generated automated test scripts for functional and regression testing using QTP. • Participated in test case automation using structured, key word driven framework with QTP. • Interacted with Business Analyst/Users/Developers for gathering requirements. • Maintained meetings with the technical teams and management, developed proper documentation, validated current production environment. • Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users. Identified and reported defects through the standard process and documents set up by the project. Environment: HP Quality Center, QTP, MS Office, UAT, VB Script, Java, HTML, SQL, Windows. QA Tester Citibank June 2010 to October 2012 Responsibilities: • Analyzed specification and created test plan, test data, test cases, and test scripts for functional and Regression testing. • Coordinated with the onsite QA team to work on design and develop the Test Strategies. • Conducted Regression Testing on various builds of the application and reported the defects to the developers. • Responsible for tracking defects using Quality Center and making sure that the defects are efficiently passed from one layer to another sting. • Performed negative testing to find how the functions performed when system encountered invalid, unexpected values. • Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database. • Tested the interface between database and the application. • Utilized the expertise in VB script to develop QTP scripts. • Involved in manual testing and automated testing using Quick Test Pro. • Worked on the regression automated testing using QTP. • Wrote modification requests for the bugs in the application and helped developers to track and resolve the problems. • Preparation of bug defects report through bug tracking tool. Environment: MS Office, MS Excel, QTP, UAT, JIRA, SQL, Java, VB Script, Quality Center, Windows. Education Bachelor's of Science in Science, St Francis College - Brooklyn, NY 2014 Skills QA (7 years), QTP (7 years), sql (7 years), alm (7 years), JIRA (7 years), UFT, Selenium, SQA, Quality Assurance

Dear Hiring Manager, As a well-experienced software delivery professional, I read your posting with keen interest and I felt motivated to submit my resume for your review. My flare for advancing technical performances, improving systems’ competency via the implementation of modern technical strategies, offering supports to users, and driving team advancement through trainings, gives me great mettle and confidence in my ability to bring quantifiable improvement to the technical arm of your organization. Revamping systematic productivity and competitive performance by skillfully aligning resources with objectives is one of the many ways I served an instrumental role in the success of all past employers. Equipped with firsthand experience in advancing and maintaining systems competency and capacity. I am also well-versed in multiple functions Including Requirement Gathering, Risk Assessment/Management, System Maintenance, Workflow Reengineering, Cost Management, Strategic Planning & Execution, Software QA, Technical Support, Project Management/Development, Requirement Testing, Staff Training & Development, implementation and support practices while enforcing compliance with best practices. My expertise in facilitating overall workflow, with a reputation for providing exceptional consultative support, are key strengths. As a result-oriented individual with a rigorous work ethic, my core strengths in technical needs analysis, operational direction, and systems maintenance are sure to render me an immediate asset to your organization. Thank you for your time and consideration. I would be happy to discuss my qualifications in an interview setting further. Sincerely, Charles M. Johnson.