Remote data analyst Shweta Singh, Engineering & Science

Worked on Avaya Products in contact center environment. ORGANISATIONAL EXPERIANCE- 5.3 Years  Below are the products I have worked on so far  AVAYA Communication Manager r6 & r8.  Application Enablement Services (AES)  Avaya Media Server S8800 and S8300  Session and System Manager r6 & r8.  Gateways G450 & G650.  Reporting Servers: Avaya CMS R16, R17 & R18 and N-Focus (WEB)  Call Monitoring Tools: NICE, Verint, ACR, NCR and WFO.  Avaya Aura Messaging and Mutare EVM,  CDR Servers: RDTT, Cube, Telesoft and Vera Smart  SolarWinds, Prognosis and PRTG Monitoring Tool,  Ticketing Tools: BMC Remedy, HP Open View and Service Now.  Faxcom

Technical knowledge. Soft skills like communication, flexibility, patience, and problem solving Accuracy Administrative Skills Phone Etiquette Application Installations Comprehending Technical Documents Conducting Online Chats Critical Thinking Debugging Decision Making Documentation End User Support Enterprise Systems Hardware Installing Systems Microsoft Office Problem Solving Skills Promoting Additional Products and Services Quality Assurance Quality Consciousness Reliability Reporting Software Support Software Upgrades Support Systems Technical Aptitude Technical Support Testing Ticketing Systems Working Independently

I am sarath kumar working networking engineer position. I have 3.6 year experience in same domain and also working based on ospf, bgp technology as well as using tool is crm Oracle, ca spectrum and using incident management is service now. If the issues are like link down, high latency, flapping and packet drops. Based on service is internet, point to point and mpls. We are using device cisco and huawei.

Develop ,Troubleshoot, implement policies, standards, documents & guidelines related to information security. VPN (Cisco & Zscaler), Endpoint Security(SEP & Crowdstrke), PKI and External DNS are key areas.Expertise on handling requests and incidents. * Have an Experience of 2yrs. 1. VPN ( Cisco & Zscaler) # Facilitation support in Remote access VPN by provisioning the VPN access to various Employees and Contractors working remotely for LS&Co on time. # Playing a key role in Troubleshooting,Configuring,implementing and Documenting L2 level VPN related issues. # Worked on Cisco and Zscaler application and have a proper grip on their functionality. 2. Endpoint Security ( SEP and Crowdstrike) # Managing and administrating various security polices on Retail and Corporate machines. # Expert on Reports , Auditing for compliance and maintaining balanced security posture on overall organization. # Configuring policies, Troubleshooting AV related tickets and incidents. # Worked on SEP and Crowdstrike Clients and have a proper knowledge on their functionality. 3.PKI (Public Key Infrastructure) # Handling User, Machine, server certificate requests both internally and externally. # Played a major role in provisioning around 500+ certificates within a week during pandemic and successfully closed the Digicert contract which saves a huge finance to client. # Have a sufficient knowledge on Digicert, Entrust, Keyfactor CA. 4.External DNS (UltraDNS) # Assigned a new responsibility on External DNS(UltraDNS) technology # Handling a tickets in creating a various type of DNS records.