Senior Credit Analyst Vivek Sharma, Other

I have a variety of experience with editing, writing, teaching, college consulting, curriculum development, academic research, and education in developing countries. I prefer to do copy editing or rewriting, but am qualified to do academic writing if needed. I have previously edited long form texts for publications, and do extensive editing as an essay consultant for students applying to colleges in the US. I have also developed curriculum for schools to use both in person and online, and am comfortable with research and creating content.

Six Sigma Green Belt with ISO 9001 and 27001 implementer having more than 10 years of profound experience in customer service industry with more than 6 years of exposure in quality assurance. • Managing a team of quality analysts of voice process and ISO practitioner • Recognized for improving operational effectiveness by streamlining the processes and increasing customer satisfaction. Extensive experience in process training, call quality, ISO 9001 and ISMS 27001 internal with re-certification and surveillance audit, sales, and managing centre operations.

To secure a position where my skills will be utilized to their maximum potential and opportunities to expand my skills to grow with the company. Experience: October 2018 - present Home care provider/ Office Assistant, Home Care Assistance • Schedule caregiver shifts • Administrative and clerical duties • Monitor client condition by observing physical and mental status • Provide personal care services in client’s residence • Transporting clients to medical appointments • Assist clients with mobility and physical therapy exercises April 2015 – June 2017 Order processor / order entry, Impact Canopies • Receive e-commerce (i.e. Amazon Vendor Central, Wayfair, Hayneedle, Houzz), stock, and custom orders • Process orders via Great Plains program • Create sales packets, packing slips, and process work orders • Generate shipping labels April 2014 – December 2014 Intake Specialist, DMCG INC. Bail Hotline Bailbonds • Triage incoming bail related requests and delegate to pertinent offices • Coordinate and follow up on leads • Assist with maintaining defendant files July 2012 – April 2014 Administrative Assistant, Water Heater Depot • Marketing and advertising (Craigslist) • Accounting (accounts payables) • Cashier • Inventory control and order supplies for both locations • Assistant to operations manager April 2007 – January 2009 Administrative Assistant, Wilshire Fireplace Shops • Operate multi - line phone system • Oversaw accounts payables and receivables • Generate and fax business – related documents • Coordinate shipping and receiving via Fed Ex and UPS June 2005 – February 2007 Customer Service /Receptionist, It’s Just Lunch Dating Service • Screen potential clients through multi - line phone system and walk - ins • Provided exemplary customer service • Assisted the president with office administrations duties Education June 2020 Certificate, Johns Hopkins University - Covid-19 Contact Tracing October 2011 – May 2012 Diploma, Westech College Major: Computerized Office Administration Eight certificates of merit for Academic Achievement Seven certificates of merit for perfect attendance Keyboarding 48 wpm; 10 key 200 KPM Skills • Exceptional written and oral communication skills • Proficient with Microsoft office applications • Excellent time management • Ability to multitask and meet deadlines • Team player; self - starter VOLUNTEER EXPERIENCE: April 2015 – Present American Cancer Society lead volunteer for ACS Pride/LGBTQ+ cancer education, outreach, events and parade activities in Long Beach, Los Angeles, and Palm Springs. June 2018 - Present Al Otro Lado and Rise to Reunite - Helping to reunite families at the border along with delivering humanitarian aid and supplies to shelters in Tijuana.

I have been in the education field for the past 28 years and have decided to pursue my passion of becoming a comic artist as an Encore Career. I am self -taught. My Facebook Page is called "Snowflake Comix" and can be accessed through the link on my resume that is attached for review of my work. I hope to be considered for any and all jobs related to fantasy and comic art.