Senior Credit Analyst Vivek Sharma, Other

- Office Management - Operation Management - Administration - Facility Management - System Implementation - Executive Management Support - Budget Control and Cost Reduction - Internal and External Communication - Strategic Planning - Cross-Functional Management

I am a skilled assistant and I pride myself on my ability to develop efficient protocols, streamline operations, and anticipate needs of others. I have experience coding invoices, managing high volume email accounts, drafting and editing official office communications. Creative thinking comes naturally to me so I am able to take initiative when given little instruction. I value clear communication and transparency. I'm always up for a challenge and to learn something new. Past employers have commended my strong work ethic and commitment to perfection. I will be a valuable asset to you and your team.

Six Sigma Green Belt with ISO 9001 and 27001 implementer having more than 10 years of profound experience in customer service industry with more than 6 years of exposure in quality assurance. • Managing a team of quality analysts of voice process and ISO practitioner • Recognized for improving operational effectiveness by streamlining the processes and increasing customer satisfaction. Extensive experience in process training, call quality, ISO 9001 and ISMS 27001 internal with re-certification and surveillance audit, sales, and managing centre operations.

I've been a customer service representative for more than 3 years. I'm able to handle calls, emails and chat. I've been a blogger since 2017.