Sr Process Associate Faizan Rahman Faizan Rahman, Other

- Office Management - Operation Management - Administration - Facility Management - System Implementation - Executive Management Support - Budget Control and Cost Reduction - Internal and External Communication - Strategic Planning - Cross-Functional Management

Six Sigma Green Belt with ISO 9001 and 27001 implementer having more than 10 years of profound experience in customer service industry with more than 6 years of exposure in quality assurance. • Managing a team of quality analysts of voice process and ISO practitioner • Recognized for improving operational effectiveness by streamlining the processes and increasing customer satisfaction. Extensive experience in process training, call quality, ISO 9001 and ISMS 27001 internal with re-certification and surveillance audit, sales, and managing centre operations.

I am a skilled assistant and I pride myself on my ability to develop efficient protocols, streamline operations, and anticipate needs of others. I have experience coding invoices, managing high volume email accounts, drafting and editing official office communications. Creative thinking comes naturally to me so I am able to take initiative when given little instruction. I value clear communication and transparency. I'm always up for a challenge and to learn something new. Past employers have commended my strong work ethic and commitment to perfection. I will be a valuable asset to you and your team.

o Register and process check in for all arrivals. o Handle guest check outs efficiently and professionally. o Update guest information into the computer after a complete check in. o Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. o Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time. o Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. O Handle Operator Board. o Handle issuance of guest room key cards and ensure effective control for guest security. o Check and convey message, mail and package to Guests. o Assist at the Information counter. o Have knowledge of the hotel rate codes , packages. o Report any unusual occurrences or requested to manager. o Be aware of the hotel accident Prevention Policies. o Ensure the cleanliness and neatness of front office area.