Sr Process Associate Faizan Rahman Faizan Rahman, Other

o Register and process check in for all arrivals. o Handle guest check outs efficiently and professionally. o Update guest information into the computer after a complete check in. o Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. o Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time. o Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. O Handle Operator Board. o Handle issuance of guest room key cards and ensure effective control for guest security. o Check and convey message, mail and package to Guests. o Assist at the Information counter. o Have knowledge of the hotel rate codes , packages. o Report any unusual occurrences or requested to manager. o Be aware of the hotel accident Prevention Policies. o Ensure the cleanliness and neatness of front office area.

Expert business intelligence professional with solid background, analyzing and capitalizing on industry trends such as develop robust, forward-thinking tools to meet current and expected business demands, monitor changes continuously to rapidly develop strategic action plans & develop strong stakeholder relations. Work experience: Amazon, Chennai, India Aug 2014 - May 2016 Silk Road, Chennai, India May, 2016 - June, 2018 IAG, Auckland, New Zealand December, 2019 - now

Am an excellent service oriented sales manager for more than 3 years with a track record of customer service personality and i took passion in growing the organization I found myself.

I am on top of the latest digital marketing tends. I possess writing skills, analytical skills, efficiency, time management and understand how content work on social media. I have worked for BHEE INC and Titanrfinance.