Talent Acquisition Specialist Jonace Tulloch, Business, Accounting, Human Resources & Legal

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Experienced in consumer behavioral studies, able to identify and solve consumer problems. - Previous experience in a high-paced marketing firm with the role of attending to customers' need through telecommunication. - Completed detailed call logs and reports - Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. - Organized customer information and account data for business planning and customer service purposes

• Successfully managed the Launching of the Company in the new city • Responsible for creating and implementing interactive marketing campaigns. • Responsible for the Support the daily operations through operational oversight and analysis. • Training and On-boarding of Delivery Partners and solving their problems related to payments, trip fares, devices. • Responsible for quality achievement and training the drivers accordingly. • Responsible for Fraud control, Delivery Partners insurance, Re-engagement, planning, and delivering of all on-demand activities for skills Negotiation • Temawork • MS Excel • Decision making • Fleet management •Sales & marketing • Research & strategy • Public speaking • Marketing activities • Quality training &on boarding

My previous work experience is as follows: Student Ambassador: Organized educational events for enhancing marketing, engagement and outreach for 1000+ prospective and incoming students ▪ Organized 100+ campus tours and counselling sessions for incoming students and families increasing awareness about university ▪ Conducted over 50 school visits to host informative events in order to encourage more prospective candidates to attend university Graduation Assistant: ▪ Core member of the organizing committee responsible for the convocation and reception of the batch of 2017 and batch of 2018 ▪ Facilitated communication with Events Essex, company responsible for providing various services essential for different ceremonies ▪ Handled social media advertising of the graduation ceremony to ensure students and families were well informed of the details Intern at NineisMine: ▪ Organised several informative and extra-curricular activities for school-going students from various cities and villages around India ▪ Compiled entries from students across India highlighting everyday difficulties in meeting their basic living and educational needs ▪ Selected the best entries, translated and compiled them to be presented at the UNICEF’s annual meeting in Geneva, Switzerland President, Science Fiction and Fantasy Society (University of Essex): Led a team of 10 people to manage society funds and oversaw the running of social media pages of the society ▪ Organized weekly social events and guest lectures with 100+ attendees; 50% increase in participation YoY ▪ Conducted the University’s first on campus comic convention which raised funds for various charities in UK. Skills: Communication, Social Media Marketing, Market Research, Event Management, Team building. Software Skills: Ms Word, Ms Excel, Ms Office, SPSS, Adobe Premiere Pro. Certification: Introduction to Data Analytics by IBM Over the course of my Bachelors and Masters degree, I worked on two intensive dissertation projects and have written several essays on a broad range of topics. As a part of my degree I also studied qualitative and quantitative research in depth including conducting interviews and analyzing the data collected. Through this I have been able to hone my interviewing, research and writing skills along with my MS Excel, MS Word and SPSS skills. Additionally, through my internship experience working as a student ambassador, I gained professional experience organizing several marketing and outreach events through communication, facilitation of information amongst stakeholders, and planning and executing several events aimed at improving marketing and outreach of the University of Essex. For my active participation in both co-curricular and extra-curricular activities, I have been awarded the Big Essex Award Silver Medal by my University.

WORK EXPERIENCE Destiny of Faith Church | Lafayette, LA July 2018 – CURRENT Administrative Pastor (2019-CURRENT) Young Adult Pastor (2019-CURRENT) Lead Ministry Director (2018-2019) Organizational Strategy and Administration: Leads administration and ministry initiatives for a 1,500-member multi-generational church serving South Louisiana (primarily Lafayette Parish). Works with Senior Pastor, board members, and clergy to devise strategies and policies to meet the organization's vision and mission, and report on the performance of 35 departments. Manages an $850k annual operating budget and a seven person-senior leadership team to provide multi-generational curated Christian content, maintain a 40,000sqft state-of-the-art facility, engage key business and policy stakeholders in consistent opportunities for community-based development projects, and oversee all multi-media content creation and implementation. Serves as church spokesperson at local, regional, statewide, and national levels. Young Adult Coaching and Development: Facilitates ministry of young adults (18-29 years), both single and married, through weekly services and one-on-one connection meetings. Maintains strong ties to local University and Community College that will enable strong relationship and ongoing support to Young Adults in ministry footprint. Manages a twelve-person ministry leadership team with a $10,000 annual budget to launch young adults into serving opportunities within the church, mentoring relationships within in the community, and ongoing career development in civic and business sectors. Key wins: • Launched new organizational structure, resulting in a 214-person volunteer strategy that enables ongoing utilization of volunteer skill and talent to accomplish mission. • Created Destiny of Faith identity document (vision statement, mission statement, foundational scripture, and culture code), resulting in improved engagement and mission alignment throughout organization. • Executed “Go Digital” campaign that implemented: iOS and Android application for church members resulting in 92% adoption with volunteers and 71% adoption with members; Facebook page with Facebook Group for seniors, middle-aged, and young adult members resulting in 20% increase of Facebook likes to 3,057, Instagram Page with calendar that promotes engagement resulting in 50% increase of followers to 815; YouTube account with weekly videos and chat room management resulting in 35% increase of subscribers to 927. • Oversaw suite of events that resulted in increase of 1,000+ attendees from 2018 to 2019 and generated $50,000 in revenue. • Project managed outreach summer tutoring program in 2019 for 40 Fourth Graders resulting in 100% of all students increasing Math skills and 80% of all students increasing English-Language Arts skills. • Increased budget for benevolence outreach program (utility assistance, rent assistance, and food assistance) by 50% due to fund development and new donor recruitment. • Oversaw pandemic transition plan and effectively retained all donors and members through COVID-19 response. ONE ACADIANA formerly Greater Lafayette Chamber of Commerce| Lafayette, LA February 2017 – July 2018 Director of Events & Special Projects Responsible for events that supported One Acadiana’s strategic priorities resulting in increased YoY attendance by 19% across all event suites (monthly policy luncheons, quarterly regional partner events, quarterly women’s development luncheons, annual diversity, equity and inclusion programming, annual regional stakeholders and partner dinners). Provided leadership, guidance, and oversaw execution of leadership exchange (delegation of business, civic, and government leaders travel to learn key lessons, and gain special insight from the opportunities, and challenges, the region’s leaders are facing). Fostered relationships with local and regional partners across nine parishes resulting in increased engagement across multiple economic initiatives (economic development, policy, education, transportation & infrastructure, urban revitalization, and investor relations). Increased sponsorship revenue by 22%, more than $49k, through fund development and donor retention. Lazard Concepts DBA In & Out Smart Repair | The Woodlands, TX January 2016 – July 2018 Franchise Owner/Operator Launched computer and phone repair franchise in Houston market. Effectively sourced contractors and equipment, marketed location, and hired employees and management – resulting in 100% compliance with franchisor and suppliers. Managed financial assets in the amount of $25k MoM. Interacted with all accounts, helping to build lasting rapport with clientele. Implemented marketing and sales campaigns to effectively brand location, resulting in high customer acquisition (158 clients in first 30 days) and effective customer retention (below 1% in churn). Cox Communications | Lafayette, LA April 2014 – April 2016 Account Executive Developed business and serviced customers across an eight-parish region. Built and strengthened relationships with new and existing accounts to drive revenue growth. Contributed to Total Contract Value of $720K to $1M by selling services ranging from $1K to $100K in Total Contract Value. Maintained targeted clientele renewal/retention rate, with an average renewal length of 3 years. AT&T | Lafayette, LA April 2009 – April 2014 Assistant Store Manager (2011-2014) Retail Sales Consultant (2009-2011) Coached team on effective up-selling and cross-selling methods. Assisted Store Manager in the operation of store with yearly volume of $2M. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Responsible and accountable for driving business results through the effective management in the key areas of retail revenue growth, managing expenses, developing people and outstanding customer service. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.