Freelancer Kamalarajan Arumugam
BASIC
$ 100

Technical Support - BPO Kamalarajan Arumugam, Other

Kamalarajan Arumugam
India, Chennai
Joined Sep 22, 2020

About Kamalarajan

-BE Mechanical with 8 years of Experience. 5 Years in International Voice Process. Technical Support.

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About freelancer

Kamalarajan
BASIC
Kamalarajan Arumugam
(0 reviews)
Joined Sep 2020
Last seen
8 months ago

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PROFESSIONAL EXPERIENCE The Westin Bonaventure, Los Angeles | January 2017 – May 2020 Food & Beverage Outlets Manager • Manage food and beverage outlets: LA Prime Steak & Seafood and Bonavista Revolving Cocktail Lounge. • Maintain restaurant outlets for quality of service, food, company standards, and industry guidelines. • Monitor sales trends to develop marketing & revenue goals for outlets. • Optimize profits by controlling food, beverage, and labor costs. • Manage payroll, scheduling, hiring, training, and developing associates. The Westin Los Angeles Airport | August 2015 – January 2017 Food & Beverage Manager/Purchasing & Receiving Manager • Managed food and beverage outlets: Club Lounge and Café. • Manage oversaw Purchasing & Receiving for the hotel. • Controlled operational and beverage inventories while maintaining a Beverage Cost of 14.2% throughout the year. • Planned, created and executed marketing & revenue goals for the food and beverage department. • Tracked daily productivity in all departments, payroll, scheduling, hiring, training and developing associates according to company standards. The Sheraton Pasadena | August 2014 – August 2015 Food and Beverage Operations Manager • Managed food and beverage outlets: Restaurant, Lobby Bar, In-Room Dining, and Banquets. • Managed Purchasing and Receiving and maintained a Beverage Cost of 16.8% throughout the year. • Developed and executed marketing goals for the food and beverage department. • Manage communication with meeting and event planners to build strong relationships with clients. • Managed payroll, scheduling, hiring, development and training for all associates. The Westin Los Angeles Airport | June 2013 – August 2014 Food & Beverage Supervisor • Supervised all food and beverage outlets within the Hotel. • Maintained food and beverage inventories and assisted with purchasing and receiving. • Collaborated with back-of-the-house cooks and stewards for all banquet and catering events. • Ensured positive guest experiences and satisfaction while complying with standard operating procedures. SKILLS AND QUALIFICATIONS • HACCP Procedures • HSI and MICROS POS • P&L - Marketing and Cost Analysis • Microsoft Office: Excel, Word, Publisher, PowerPoint • Staff Development, Training, and Team Building • Price Point Packaging Development • Budget Tracking and Inventory Management PROFESSIONAL DEVELOPMENT AND TRAINING Marriott/Starwood Hotels & Resorts | 2013 - 2020 • Leader of the Quarter – 3rd Quarter 2016 (The Westin Los Angeles Airport) • STORE & RECEIVE – Sort by Location, Temperature control, Organize Storage Locations, Rotate the Product, EcoSure Guidelines, Retrieve PO, Ensure a Clean Truck, Count Cases and Units, Engage the Driver, Inspect for Quality, Verify Invoice, and Everything in its Place • Service Culture Training – Starwood Service Standards Training • Starwood University – Starwood Leadership Training • Certified Interviewer – Behavioral Interviewing Certification • ISAC – Integrated Sales & Catering California State Polytechnic University, Pomona | 2012 - 2013 • Restaurant Series Training – Created management plan and utilized plan to operate full service on campus restaurant Certifications • Tips Certified (2021) – Training Intervention Procedures • ServSafe Certified (2022) – Manager Course EDUCATION Bachelors of Science - Hospitality Management | California State Polytechnic University, Pomona | 2013
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20 $
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