Technical Support & Customer Support Executive Aditya Dave, Websites, IT & Software

Provide second-level application software support for enterprise level and third party software/applications. Analyze system errors and troubleshoot network, server, and database errors. Document system bugs and maintain support ticket software.

Dear Hiring Manager, As a well-experienced software delivery professional, I read your posting with keen interest and I felt motivated to submit my resume for your review. My flare for advancing technical performances, improving systems’ competency via the implementation of modern technical strategies, offering supports to users, and driving team advancement through trainings, gives me great mettle and confidence in my ability to bring quantifiable improvement to the technical arm of your organization. Revamping systematic productivity and competitive performance by skillfully aligning resources with objectives is one of the many ways I served an instrumental role in the success of all past employers. Equipped with firsthand experience in advancing and maintaining systems competency and capacity. I am also well-versed in multiple functions Including Requirement Gathering, Risk Assessment/Management, System Maintenance, Workflow Reengineering, Cost Management, Strategic Planning & Execution, Software QA, Technical Support, Project Management/Development, Requirement Testing, Staff Training & Development, implementation and support practices while enforcing compliance with best practices. My expertise in facilitating overall workflow, with a reputation for providing exceptional consultative support, are key strengths. As a result-oriented individual with a rigorous work ethic, my core strengths in technical needs analysis, operational direction, and systems maintenance are sure to render me an immediate asset to your organization. Thank you for your time and consideration. I would be happy to discuss my qualifications in an interview setting further. Sincerely, Charles M. Johnson.

www.linkedin.com/in/ vaiydeyanathan-vs-bb531546 (LinkedIn) Top Skills Microsoft SQL Server Unix Databases Languages Hindi (Full Professional) Kannada (Full Professional) Tamil (Native or Bilingual) Certifications IELTS Honors-Awards Australia Business Visa Ireland Business Visa Best DBA Performer Best DBA Performer Vaiydeyanathan VS Lead - MS SQL SERVER DBA at Ventiv Technology Bangalore Urban Summary Technologies/Tools Worked with :- ----------------------------------------------------- Windows Fail over Cluster VMWare MSSQL DBA (2000 - 2017) MSAZURE Quest FogLight Database Performance LiteSpeed Veritas NetBackup EMC NetWorker ComVault BMC Remedy ServiceNow ITIL/ITSM. Experience Ventiv Technology Lead - MS SQL SERVER DBA April 2021 - Present (1 month) Bangalore Urban, Karnataka, India HCL Technologies Technical Lead - OPS MS SQL SERVER DBA December 2009 - June 2019 (9 years 7 months) Bengaluru Area, India Worked as OPS MS SQL SERVER DBA (Employee #- 51313308) for US based Healthcare Insurance company. Project Details :- =========== 1. HCSC DB INFRA SUPPORT. (Feb-17 to May-19). 2. NXP/FREESCALE DB INFRA SUPPORT. (May-14 to Jan-17). 3. BOI - TEST COE SQL CONSOLIDATION SUPPORT. (Jan-12 to Mar-14). Page 1 of 3 4. CBA - MF COE APPLICATION SUPPORT. (Jun-10 to Nov-11). 5. DB - LASER APPLICATION SUPPORT. (Jan-10 to May-10). IGATE Patni System Specialist - OPS MS SQL SERVER DBA May 2008 - November 2009 (1 year 7 months) Hyderabad Area, India Worked as OPS MS SQL SERVER DBA for the UK Telecom service provider TISCALI. AIGSS Senior Associate - OPS MS SQL SERVER DBA August 2007 - April 2008 (9 months) Chennai Area, India Worked as OPS MS SQL SERVER DBA for internal client AIG SUNAMERICA. HistoGenetics Technical Lead - MS SQL SERVER DBA October 2006 - July 2007 (10 months) Chennai Area, India Worked as MS SQL SERVER DBA supporting internal application HISTOINTRANET. Vistas Business Automation Consultants Senior Application Programmer June 2001 - September 2006 (5 years 4 months) Chennai Area, India Worked as Resident Engineer at Chennai Airport Authority for International Airport Division's FINANCE & ACCOUNTS Department. Redington India Ltd Logistics Assistant June 1998 - June 2001 (3 years 1 month) Chennai, Tamil Nadu, India Accel Limited Stores Executive October 1996 - April 1997 (7 months) Chennai, Tamil Nadu, India Page 2 of 3 Education Madras University, CHENNAI, TAMILNADU, INDIA. Master of Computer ApplicationsReg.No.X2PCA14016, RDBMS · (2002 - 2005) Madras University, CHENNAI, TAMILNADU, INDIA. Bachelor of Arts (B.A.)-Reg.No.1200275, Corporate Secretaryship · (1992 - 1995) JAIGOPAL GARODIA NATIONAL HR.SEC.SCHOOL Reg.No.862780 + 2, Commerce, Accountancy, Business Statistics · (1990 - 1992) JAIGOPAL GARODIA NATIONAL HR.SEC.SCHOOL Reg.No.359467/559396 10th, Mathematics, Science, History/Geography · (1986 - 1990) Page 3 of 3

Experienced and knowledgeable Quality Assurance analyst. Excellent oral and written communication skills in English, Spanish, and German. Detail-oriented with strong organizational and multitasking skills. Excellent team member and effective in training colleagues as well as organizing and designing training materials.