Technical Support Resume Brandi Lacombe, Websites, IT & Software

Dealing network related issues through calls mails and Incidents/Tickets. Recently UPGRADED L2 and i am working in wipro since 2018 at Banglore, karnataka.

Been working in an IT field sector for about 11years. When I was in San Lorenzo Ruiz College as an IT and Network Administrator, I was able to provide the needs of the company by providing a new technology to improve their daily work by improving their company network (Cisco/Linksys) and computer systems and servers. With my experience, I’m looking for a challenging role to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT/BPO sector.

• Sound knowledge of Software Development Life Cycle (SDLC) • Good domain knowledge of Virtual Fitness, Healthcare, Crop Insurance, and Online Billing • Experience of working on agile (scrum) and waterfall projects • Experienced in writing Test Strategy and Test Plan documents • Ability to analyze and dissect system requirements to create/execute test cases • Experience of creating and maintaining test cases in Test Rail, HP ALM, TFS, and HP Quality Center • Experience of Bug Tracking using Azure DevOps, JIRA, HP ALM, Team Foundation Server, and HP Quality Center • Experience of conducting Defect Review meetings to resolve defects • Experience of assisting business users in defining User Acceptance Testing, test cases, and plans • Able to establish and maintain test cases and test data • Experience of creating and maintaining Requirement Traceability Matrix, Test Summary, and Defect Report • Active participant and contributor in walk-through, inspection, review, and user group meetings for quality assurance • Experience of interacting with project managers, system analysts, and developers weekly to provide status and discuss the road-blockers faced by testing team • Experience of working closely with offshore resources, overseeing and managing assignments, reporting status and escalating issues faced by offshore team as needed. • Actively involved in Sprint Planning, Daily Scrum, Sprint Review, Backlog Grooming, and Sprint Retrospective meetings • Experience in Functional, Integration, and End to End Testing • Performed Backend Testing by executing SQL queries in MS SQL Server, MySQL Workbench, IBM DB2, and TOAD for Oracle • Ability to work on tight schedules and deliver in time • Strong analytical and problem-solving skills along with knack for adapting to changes and new environments

Dependable Help Desk Support Specialist with 16 years of helpdesk experience with large companies. Seeking role for help desk support, while providing leadership for the team as well as growing the company’s end-user base from technical, business, and staffing perspectives