Virtual Assistant Bernardo Tabios, Data Entry & Admin

I've worked as customer care specialist for various BPO companies. I've supported different countries and different line of business such as; finance, logistic, transportation (land and air) and telecommunications. I have intermediate knowledge using Zendesk. I can work on Microsoft Office and Google apps. I've been a Subject Matter Expert in 2 companies, supporting US financial account and UK transportation account. I was also a Delivery and Marketing Manager for 2 years. Other skills acquired through experience: Web Research, Data entry, Email Handling, Email/Chat Support, Social Media Marketing, Administrative Support, Zendesk, Google Apps, Outlook, CRM, Order Processing I'm easy to train and can also do self-training with provided materials. I can easily adapt to new kinds of work and changes that may occur. I am looking forward to grow with your business.

Efficient with computers and at data-entry for nearly 20 years, and five years of professional experience with offering data-entry services and tech support. (Salary Negotiable)

Hi! I'm Je-Ann. I've been a freelancer for 5 years and have acquired several skills. I'm obsessed with staying organized and making everyone's life easier. My specialties include quickly learning new skills as a virtual assistant, customer service professional, Social Media Manager, and strategist. I do Social Media optimization, content creation, blogging, basic SEO, web design, and development (WordPress). This is how I sum up the services I can offer. I always do anything I can to enhance my skills and I pride myself in being so dedicated at work. I also run my own freelance business and perform all the tasks on my own. This is my passion - to make my clients love the services I offer and retain them as my business partners. And for this, I am very grateful.

I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.