Virtual Assistant Jez Jowensie David, Data Entry & Admin

Good day! I am writing to apply for the Customer Service Representative position in your company. I have more than 6 years experience in the customer service industry supporting various channels and lines of businesses. In my role as an associate , I handled email and voice interactions with customers, as well as supported 10 CSRs through coaching and feedback. I also developed a list of canned responses on Google Sheets for email and voice interactions focusing on most impacting behaviors that drive customer satisfaction. Additionally, I have been exposed to and knowledgeable of 2 CRM tools - freshdesk and Shopify as well as Georgias and Shipstation. I am confident that your company would benefit from my skills and experience in the following areas: Adaptability Data Analysis Leadership skills Productivity and high level of standards I believe that the E-Commerce industry will greatly expand in the years to come, and my time spent in customer service has prepared me to be a partner to ensure that your company succeeds well as the industry grows. I hope to contribute to your future success as a member of your team. It would be a privilege to discuss the role I am applying for in detail whenever it's most convenient for you. Thank you for your time, and I am looking forward to hearing from you. Sincerely, Jez Jowensie David