Freelancer Jez Jowensie David
6 $

Virtual Assistant Jez Jowensie David, Data Entry & Admin

Jez Jowensie David
Philippines, Angeles
Joined Aug 25, 2020

About Jez Jowensie

Ive worked as a Live Chat Agent and Customer Service Representative in an E-commerce account. I am handling customer's concern thru chat, email, and phone inquiries. I also worked in a BPO settings for almost 9 years, handling various account focusing on customer service and sales. Rest assured that i will provide you my exceptional customer servi...Expand




About freelancer

Jez Jowensie
Jez Jowensie David
(0 reviews)
Joined Aug 2020
Last seen
6 months ago
Good day! I am writing to apply for the Customer Service Representative position in your company. I have more than 6 years experience in the customer service industry supporting various channels and lines of businesses. In my role as an associate , I handled email and voice interactions with customers, as well as supported 10 CSRs through coaching and feedback. I also developed a list of canned responses on Google Sheets for email and voice interactions focusing on most impacting behaviors that drive customer satisfaction. Additionally, I have been exposed to and knowledgeable of 2 CRM tools - freshdesk and Shopify as well as Georgias and Shipstation. I am confident that your company would benefit from my skills and experience in the following areas: Adaptability Data Analysis Leadership skills Productivity and high level of standards I believe that the E-Commerce industry will greatly expand in the years to come, and my time spent in customer service has prepared me to be a partner to ensure that your company succeeds well as the industry grows. I hope to contribute to your future success as a member of your team. It would be a privilege to discuss the role I am applying for in detail whenever it's most convenient for you. Thank you for your time, and I am looking forward to hearing from you. Sincerely, Jez Jowensie David

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