Freelancer Dana  Thomas
BASIC

Virtual Office Manager Dana Thomas, Data Entry & Admin

Dana Thomas
United States, Chattanooga
Joined Sep 17, 2020

About Dana

Highly motivated, results-oriented professional with a solid track record of consistently exceeding company goals & objectives. Energetic people person with extensive customer service, staffing, management, & sales background. I am currently pursuing a career with a respected leader; offering the opportunity to perform a variety of tasks at a fast...Expand

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About freelancer

Dana
BASIC
Dana Thomas
(0 reviews)
Joined Sep 2020
Last seen
4 months ago
I am applying for the Virtual Office Manager Position.
Pricing

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Krylle Enesario
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I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
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