Virtual Office Manager Dana Thomas, Data Entry & Admin

I have worked in all facets of administrative and social media assistance. I excel in organization and customer service from years of work in the service industry and in office atmospheres. I have the abilities to both multi-task and stay collected in stressful environments. I love working with the public and helping companies become more productive with my skills.

I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.

• An experienced Executive Assistant providing Administrative and Business support to the senior executives • A motivated self-starter, able to quickly grasp issues and attend to details. Worked with Goyal Group as an Executive Assistant to MD from July 2015. The Co. manufactures Industrial Gases, Process Gases, Shielding Gases and Specialty Gases. Job responsibilities:  To provide high level administrative support that involves preparing reports, scheduling meetings, planning business trips, managing information by the Managing Director  Support the MD in the preparation of all documentation required for key decision making as required.  Handling of confidential information which requires discretion and diplomacy.  Draft or edit correspondence including memoranda, organisational reporting and other documents.  Support by assisting with incoming calls, emails, and time requests, and prepare appropriate responses or follow-up tasks Other Work:  Prepares, compiles, and sorts documents for data entry.  Verifies and logs receipt of data.  Transcribes source data into the required electronic format.  Transfers information from paper formats into computer files using keyboards  Performs high-volume data entry using word processing, spreadsheet, database, or other computer software.  Verifies integrity of data by comparing it to source documents  Fast typing skills  Excellent knowledge of word processing tools

Email management - manage information flow in a timely and accurate manner Provide customer support via phone, chat or email Conduct web search as directed Perform other administrative tasks as provided