Web Designer / Developer + SEO Expert Daniel Serrano, Websites, IT & Software

BRENNAN MCBRIEN Goodyear, AZ EXPERIENCE AUGUST 2019 – CURRENT ACCOUNT MANAGER, 910 WEST • Assists with client setup and onboarding • Monitors the maintenance of client contract/agreements and reports upcoming renewals • Creates monthly blogs for each individual client that represents their brand and or product • Creates and schedules social media on a weekly basis based on the client’s needs and wants. • Initiates regular communication with clients regarding their accounts (projects, on-going service, strategies, etc.) • Organizes and helps facilitate quarterly client strategy and planning meetings • Project Management including coordinating information from resources and other team members for assigned client deliverables • Assures that client’s tone, voice and brand are always represented in newsletters, social media and blogs. • Manages client requests, account challenges and follow-up and reports to Sr. Account Manager and Owner • Populates and monitors various tools, calendars and systems with updated client information, progress/timelines, content and strategies • Assures timely, in-budget and in-scope delivery • Schedules website development activities and coordinates with client • Keeps Owner, Sr. Account Manager and team members updated on a timely basis with pertinent information FEBRUARY 2017 – CURRENT APPRENTICE SALES, DISCOUNT TIRE CO. ● Supervised and managed a team of 30 employees to produce efficient and productive wait times for customers. Sold wheels and tires based on customer’s needs and wants. ● Serviced and maintained vehicles and heavy equipment. Operated equipment safely and efficiently at all times. Assessed customer needs and responded to customer questions. Worked in customer service to resolve problems and deliver solutions. SERVICE COORDINAOR ● Serviced vehicles, managed workflow, organized inventory, cleaned service bays, cleaned service bays, completed online and in person orders, reduced downtime with production. ● Delivered an average of 14 vehicles serviced per hour and achieved a wait time of under 45 minutes. CREW CHIEF ● Lead a group of four tire technicians to help direct workflow in the proper areas of service in order to guarantee correct wait times while pulling stock and driving in customers vehicles. TIRE SERVICE TECHNICIAN ● Installs new tires and wheels ● Performs maintenance on tires including rotations, balancing and repairs ● Conducts basic maintenance and cleaning JUNE 2013– CURRENT SOCIAL MEDIA MANAGER, MCBRIEN MARKETING ● Created and marketed various social media, Instagram, Facebook pages ● Followers ranging from a few thousand followers to over 90 thousand followers o All organic growth, gaining real engaging respectable followers. ● Followers include Multi-billion-dollar corporations such as Dodge Motor Corporation to social media influencers, professional sports athletes and celebrities. ● Acquired sponsorships and paid advertising for my accounts. ● In depth understanding of knowing what time to post, to the correct geotags or hashtags is an algorithm that I have learned over the years to master and to get the most out of the of posts. EDUCATION ANTICIPATED GRADUATION – MAY 2021 BUSINESS/MARKETING, ESTRELLA MOUNTAIN COMMUNITY COLLEGE Primary Focus: Social Media Marketing and SEO SKILLS • Microsoft 365 (Word, Excel, PowerPoint) • Photography/Editing • SEO • Videography/Editing • Leadership • Adobe Creative Cloud (Lightroom, Photoshop) • WordPress • Google Analytics • Teamwork • Creativity REFERENCES [Available upon request]

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