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Renata Chavez
BASIC
Mexico, Jalisco del Refugio
Bilingual Executive with 10 years of experience Renata Chavez, Business, Accounting, Human Resources & Legal
I am a team player, outgoing, dedicated, open-minded. I get across to people and adjust to changes with ease. I am seeking new challenges where my skills, creativity, knowledge, and attention to detail will be employed. I am open to new challenges, constructive feedback, and passionate about learning and practicing new skills. My previous studies in Business at college and the unique skills I developed through my work experience of over 10 years in customer service, marketing, and administration in different companies of different shapes and sizes have helped me go for the extra mile and combine my skills and knowledge to bring the extra in each project. In 2019 I capitalized on an opportunity to travel in an effort to gain new experiences, foster personal development, and bring a renewed perspective to my field of study. This period of travel allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals. Key Abilities: - Verbal and written communication -Creative -People Skills -Detail Oriented -Team Spirit -Ability to lead multiple activities -Salesforce -SAP -Microsoft Office pack -World Traveler - Canva Work Experience: Entrepreneur - Company: Mundano Strategies & Tactics: Generate customer satisfaction by creating customer-focused products and building a relationship through social media. Creating community and listening to customer needs. Marketing: Monitoring and managing social media, creating content for social media. Customer Service Executive -Company: Valvoline International Data & Reporting: Create and analyze logistics data & reports to optimize and upgrade customer satisfaction by decreasing response and delivery time. Strategies & Tactics: Generate customer satisfaction developing effective follow-up and follow-through to ensure client's needs got address efficiently and effectively. Operations: Process National and International Purchase Orders in SAP, working with KAM´s to have sales programs sold in and executed to meet deadlines. Training: Training new & existing customer service representatives Develop strong collaborative relationships with Sales, Supply Chain and Operation Teams to create efficiencies and achieve the sales objective of each month. Customer Service Manager -Company: Impresos Catala Data & Reporting: Create and update reports and tracker tools for monthly sales, for supplier set up, and maintaining product list, review timing, and sales accuracy. Strategies & Tactics: Manage to strengthen our relationship with customers and suppliers, monitoring competitive and seasonal sales to evaluate the impact of the business plan, and act accordingly to meet the sales deadlines. Operations: Optimize all customer service operations, diversified the business opening new opportunities in the commercial sector. Actively keeping track of all sales functions and giving accurate and timely follow-up to each account needs. Maintain a working understanding of account dynamics, including strengths and weaknesses, opportunities for growth, ability to reach sales targets. Maintaining solid customer relationships without compromising quality, price, or delivery time and by resolving customer questions and concerns with professionalism and speed. Commercial Conditions Assitant -Company: Coca Cola Femsa Data & Reporting: Giving timely follow-up to all marketing initiatives for each quarter by aligning how we could use them in each account without compromising the budget. Analyze and communicate marketing performance to key account executives and managers. Strategies & Tactics: Develop an action plan to ensure the best fit with the business goal for each account, collaborating with the Marketing, KAM, Supply, and Commercial Team to identify and drive growth opportunities. Operations: Optimize all marketing operations through the modern channel clients, supporting the implementation and use of each strategy, helping to launch new initiatives to drive engagement and support the sales department goals. Processes: Create and distribute marketing processes & initiatives delivering the correct marketing campaign to each client using analytical insights to create actionable strategies that would help increase effectiveness. Commercial Assistant -Company: Four Star Group Provide administrative support for the account executive, acting as the first point of contact for Wal-Mart group buyers and ensuring an excellent customer experience across different channels (phone, email, corporate meetings). Operations: Optimize all customer service operations by tracking the importation of products from the East to Mexico providing input to improve the overall customer experience. Processes: Helping to execute projects and initiatives to scale the business across the country following the process from the development of the product, the final delivery, and the post-sale service. I gain knowledge of the importance of effective communication with clients and how to face and solve issues that may come throughout the process.
Business, Accounting, Human Resources & Legal
Life Coaching
Account Management
Public Relations
Event Planning
Customer Experience
12 $
SATYA NARAYAN MISHRA
BASIC
Ireland, Dublin
Marketing Specialist Satya Narayan Mishra, Satya Narayan Mishra, Business, Accounting, Human Resources & Legal
Project Management: • Managed live project tracking (purchase, costs incurred, procurement) for benchmarking Electronic Fuel Injection (EFI) components from multiple OEMs, to accomplish a Joint Venture for the Group. • Tracked Business receivable process for all legacy & non-legacy business projects, wrt. diverse cross-functional offshore and onshore Business Groups (Pilot Customer Pilot Marketing Projects). MIS (Management Information System): • Processed operational reviews of total sales of Business Groups, Customer & Product wise with GCMO to extract Top 10 Customers quarterly & Yearly wrt. revenue & contribution to the Group. • Analyzed percentage sales distribution wrt. segment of vehicles & product lines for the Group with the senior management team of the Group Corporate. • Monitored Sales Budgets for 2 subsequent years with Group Corporate team to assess movement & growth of Top 10 Customers wrt. sales & vehicle segments with previous years. • Extracted Business awards (Business Group & Product wise) from Monthly & Quarterly BCD (Business Category Database) Report. Content Writing - Marketing News Letter: • Developed Quarterly & Monthly Market Intelligence News Letter for Group, which included SIAM, Europe, ASEAN Automotive production, sales, Group’s Business awards, domestic & exports data. • Contributed market research on new technology, automobiles brand launch, entry of OEMs & people movement across Global OEMs, using Mark Lines, IHS Markit, etc. to Marketing News Letter. Business Intelligence Analytics and Strategy: • Coordinated research with Professor of Indian Institute of Mgmt. (IIM)–Ahmedabad using Regression Analysis & Built-Up Method to deduce Business Target & Forecast Growth rate strategy wrt. Industry 2.0. (SPSS software, Data Analytics & Solver tools used). • Planned Business Strategy Roadmap for Ashok Leyland Project for Vehicle Tracking & ITS. Market Research and Sales Analytics: • Carried out market research & nurtured potential study for PAN India as a lead for Intelligent Transport System (ITS) & Telematic Business product line for the Group’s Div. at Bangalore. • Liaised the product development in Employee Transportation Mgmt., Shipment/Logistic Business & connected Mobility system generating revenue of 9277 Euro (3% of total business unit revenue for 2018-2019). • Studied monthly sales targets & business awards for clients in Electric, Solar, Car/Bike rental business vehicle segments, to enhance post-sales & business development marketing activities. Account Management and Branding: • Managed Key Customer Accounts for Business Groups categorization, wrt. turnover, profit, potential, technology, service, growth etc. • Executed Brand and Product Promotion activities for Group at its Annual Engineering Conference at SMIT Pune, NIQR meet at Chennai & BUSWORLD 18 at BIEC Bangalore. Skills: • SAP Analytics Cloud, SAS Modelling, TABLEAU Dashboard, POWER BI for data visualization & analytics. • SAP Business By Design cloud-based ERP system certified by University College Dublin. Jan ’21 – Apr ’21 • Financial Market Analytics certified by Bloomberg Marketing Concept. Jan ’21 – Apr ’21 • Project Management certified by Harvard Manage Mentor. Mar ’21 – Apr ’21 • Python and Data Analytics certified as an Intern at Whizzo Infotech Pvt. Ltd. Jan ’20 – Jun ’20 • International Institute of Business Analysis (IIBA) certified, 2015. • Mathematical Modeling Workshop, certified by Dept. of Electronics & Telecommunication, NIT Raipur, 2013.
Business, Accounting, Human Resources & Legal
Account Management
Business Analysis
Business Strategy
Management Consulting
Project Management
20 $
Mitchell DeMazza
BASIC
Spain, Málaga
EMEA Regional Sales Manager Mitchell Demazza, Sales & Marketing
Executive presence is crucial to having a successfully run solution selling sales cycle. Not only do sales reps need to gather support from the users, but, more importantly, from leadership and those in the positions to make key business decisions. In solution selling, reps must spread high and wide in accounts in order to triangulate information and buyers to capture the sale in the most efficient manner. Throughout my career in solution solution, I have had the cognizance to develop relationships with team members, managers, and C-Suite executives. I have worked with executives from Fortune 500 companies to provide them with concise responses to their pain points. In a fast pace and mobile environment, the willingness to adapt to feedback is something I have always held to a high merit. Through my previous leadership positions, I have recognized the importance of team members being able to imbibe the feedback provided. As a team member, I am open and willing to receive feedback as I am constantly looking to improve as a rep and an individual. I strive to win. I am determined to win. If I fail, I do not simply take ownership of defeat, I learn from the experience. In each role I have held, I have consistently produced goal-exceeding results. Managers have always been aware of my passion to succeed and have rewarded me with more responsibilities and their confidence in providing success for the organization. I have a passion for learning. The situation we currently find ourselves in provides for ample time for self-development and improvement. In my free time, I have been pursuing my Salesforce Admin certificate, studying how to write code, reading sales/business books, and writing a novel. Now is the time that shows what type of person we are. We have no excuses. I relish this opportunity to expand my learning capacities. Integrity. Integrity is an aspect of life that I hold myself to an extremely high standard. I value my word, my efforts, and my dedication; thus, I am transparent, forthcoming, and sincere. In order to have a successful partnership, team, and organization, each individual must have a sense of high morality, one that others can firmly depend on. I believe I have that high moral that results in cooperative and triumphant teams.
Sales & Marketing
CRM
SaaS Sales
Sales Account Management
130 $
Kishan Chhanabhai
BASIC
Zimbabwe, Harare
Accountant Kishan Chhanabhai, Business, Accounting, Human Resources & Legal
Responsibilities: 1- Assisting in the preparation of financial statements, inventory records, asset management and company policies. 2- Analyzing and reconciling bank statements, general ledgers and inventory records. 3- Posting daily transactions into appropriate ledgers. 4- Preparing and filing local compliance as necessary. 5- Act as a liaison for both customers and suppliers alike to reconcile any account disputes. 6- Assisting sales and merchandising department in the most effective methods of advertising, merchandising and delivery routes. 7- Bi-weekly reconciliation of all records and ensuring all transactions and inventory movement are accounted for as well as solving any discrepancies that could arise. 8- Payroll management including but not limited to: Creating monthly pay rolls, ensuring all taxes are accounted for and paid to the respective government bodies. 9- Assisting human resources department in the hiring of qualified staff, recruiting of temporary(casual) staff and the implementation and enforcing of Company Policy. 10- Preparation and enforcing of various financial controls to ensure maximum amount of credibility and transparent transactions. 11- Predict future revenue and expenses through a detailed analysis of current and past trends in costs and financial commitments. 12- Provide feedback to managing director regarding budget forecasts, resource utilization and tax strategies. 13- Assisting in year-end audits. 5 years experience in manufacturing industry.
Business, Accounting, Human Resources & Legal
Account Management
Accounting
Administrative Support
Bookkeeping
Business Analysis
70 $
Penny Pitts
BASIC
United States, Atlanta
Program Manager Penny Pitts, Business, Accounting, Human Resources & Legal
Penny R. Pitts Qualifications Summary To utilize my extensive customer-centric persona, project management experience and integration/implementation skills to provide significant and effective results. By leveraging my leadership skills in Life Cycle Management, I’ll be able to provide visible results to your organization.  Financial services experiences associated with migrations and conversions.  Financial services experience with 3rd party vendors for credit cards, core processors’ integration.  Financial securities industry experience including AML Risk Management, Risk Compliance: Archer (eGRC).  Highly organized individual with strong enterprise program and project management skills, including the ability to continually prioritize and meet deadlines.  Proven experience managing several major projects involving diverse operations and technology groups.  Proven ability to negotiate and influence business decisions and directions.  Results driven individual with experience in producing results in deadline driven and goal-oriented environments.  Skilled at directing Life Cycle requirements for various initiatives.  Prior project management consulting experience for a software vendor.  Facilitative leader able to manage team members at various levels.  Process Improvement experience and prior ISO writing guidelines experience.  Demonstrated ability to forge, lead, and motivate outstanding teams in order to accomplish desired outcome as lead project manager.  Considerable experience in the banking industry with exposure to banking products, software, and financial practices. Technical Summary  Experience in Jira.  Experience in Sales Force.  Product Up sales.  RFQs for new products.  Experience in Actimize Anti-Money Laundering solutions: risk compliance and management.  Experience in Actimize Fraud solutions.  Experience in Treasury Management products, specifically Wire Transfers and ACH.  Experience in Day 2 Check Processing (FIS/Metavante/Federal Reserve guidelines)  Experience with internet banking applications but not limited to; CheckFree Bill Pay, Digital Insight, Fidelity Online Banking, and Princeton eCom.  Experience in Core Processors such as Fiserv Precision/Signature/Premier, Jack Henry, BancPac, BancLine, etc.  SDLC experience with creation of in-house financial/banking products.  Extensive knowledge in Microsoft Office Applications, MS Project, SharePoint SW, Case Management Software.  Experience in utilizing Access, Oracle, and People Soft databases.  Extensive use of Adobe Acrobat, Schedule Publisher, and Data Warehouse Requirements Gathering. Career Experience Q2 eBanking – Austin, TX (Remote) Sr. Project Manager/ Product Owner - (Jan 2018 – Jan 2020) Q2 is a leading provider of secure, cloud-based digital banking solutions headquartered in Austin, Texas. Q2 is driven by a culture of partnership and empower community-focused banks and credit unions with a single, comprehensive digital banking platform for retail and commercial customers.  Enterprise Program and Project Management & Communication Creates and maintain project materials on a weekly basis (schedule, workbook, status) Sets client expectations for delivery, risk, and quality Manages project scope Manages change control Manages risks and mitigation plan Develops and foster partnership Completes items assigned to PO in project checklist Manages digital marketing portion of the project (up sales)  Directs the team Set goals for the team for each sprint Manages and prioritizes the Backlog Develops the sprint plan for the project with the team Maintains the correct prioritization of the client backlog based on client input Grooms the backlog at least once daily to ensure it is accurate, complete, prioritized, and clear to all  Gathers requirements Works with team to understand dependencies and requirements for the sprint Writes user stories  Quality Assurance Reviews completed work and accept/reject results Assists with testing as needed Works with Test Lead to demo delivered items The Project Manager is responsible for implementing Q2’s ebanking solutions in order to align with the business requirements of our customers. RESPONSIBILITIES: Partner with clients to understand business requirements and expectations. Design and execute project plans and documentation to deploy Q2 solutions. Direct project resources to complete tasks in a timely manner. Work closely with the client and team to problem solve issues that arise. Track status and provide updates in relation to overall implementation process. Train and educate clients on the product and configuration options. Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Familiarity with enterprise software deployment architecture and methodologies. Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint. Experience managing client expectations with a Client first attitude and commitment to satisfaction; strong written and oral communication skills with excellent people and teamwork skills; Ability to remain calm, diplomatic, and cooperative under stressful conditions. Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment; experience in Financial Services and enterprise software experience is needed. ACHIEVEMENTS: Collaborated with Project Manager on creating training curriculum for new project managers. Created "Quick Training Notes" on Q2 Central (Admin tool/back office). Created "Quick Training Notes" on UUX. Created "Quick Training Notes" on creating/maintaining Groups in Apple Apps creation. Nice Actimize – Alpharetta, GA Senior Project Manager (Dec 2012 – Jan 2018)  Overall responsibility throughout the project lifecycle including defining mission and scope, requirements definition, digital marketing, business analysis, design, implementation, testing and deployment for AML (Anti-Money Laundering) and Fraud projects which included Risk Management & Risk Compliance (Archer (eGRC)).  Directed project team members and utilized time management skills in order to keep project in adherence with deadline. Enterprise Program & Project Management: Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.  Build and manage client relationships.  Mentor staff with a hands-on approach and foster a learning and growth environment.  Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking.  Created and published project plan both in high-level and detailed formats. Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.  Responsible for communicating project status and potential risks to team members and executive management.  Defined success factors to achieve requested results.  Trained customers on processing formatted ACH files as it pertained to their core processor. o Coordinated with Israeli counterparts to address product bugs and implement product fixes. o Partnered with technical teams to determine product bugs and fixes as well as facilitated quality assurance. Wells Fargo Bank, N.A. – Atlanta, GA Sr. Consultant/Project Manager (June 2012 – Nov 2012)  Responsible for identifying risks, mitigation plan, and driving deliverables for advisory council launches and other customer-centric events.  Managing Communications for customers:  Compose/finalize external quarterly product updates & pilot opportunities  Drafting internal & external newsletters detailing customer feedback  Maintains iCEO Advisory Council Site, including post documents/videos to AC site & DCM  Managing Customer Feedback:  Tracking & reporting via the Customer Feedback System (CFS); Manages & tracks feedback submitted via internal channels, follows up with product manager on updates/responses to feedback, responds back to feedback submitter  Assist with communicating customer feedback to the various relevant organizations within Wells Fargo, with a primary focus on the Wholesale Services Group, including WITS, Treasury Management Sales, Client Services, Treasury Management Implementation, and International.  Assists with communicating bank responses back to customer/internal submitter; targeted feedback sessions focused on specific products or industries. SunTrust Bank, N.A. – Atlanta, GA Sr. Consultant (Apr 12 – June 12)  Responsible for identifying risks, mitigation plan, and driving deliverables for technology production launches and network/services expansion related to Wires and ACH products.  Validated operational readiness to include requirements, design, testing, documentation, training, tools, service level agreements (SLA’s), and service assurance.  Collaborated with existing officers and product vendors to deliver a GAP analysis of Treasury Management vendors. Wells Fargo Bank, N.A. – Atlanta, GA Sr. Project Manager (Mar 10 – Dec 2011)  Responsible for identifying risks, mitigation plan, and driving deliverables for production launches and network/services expansion.  Managed project teams with long-term and organizational-wide projects; all involving moderate risk, scope and complexity.  Validated operational readiness to include requirements, design, testing, documentation, training, tools, change management, service level agreements (SLA’s), and service assurance.  Evaluated and adjusted preventative measures such as policy & procedures, escalation procedures, and disaster recovery & business continuity.  Collaborated with existing customers, relationship managers, and bankers to present product conversion plans. o Partnered in identifying product and service cross-sell opportunities. o Determined issue resolution by completing account activity analysis. o Provided additional sales focus for shared customers to ensure product strategy and usage is optimal. FIS/Metavante – Norcross, GA Sr. Project Manager (Aug 2006 – Oct 2009)  Established and developed the mission and scope for assigned projects.  Defined success factors to achieve requested results.  Directed project team members and utilized time management skills in order to keep project in adherence with deadline.  Created and published project plan both in high-level and detailed formats.  Responsible for communicating project status and potential risks to team members and executive management.  Trained customers on processing formatted ACH files as it pertained to their core processor. o Coordinated with India counterparts to complete training and address product bugs and implement product fixes. o Partnered with technical teams to determine product bugs and fixes as well as facilitated quality assurance. MMBC – Tucker, GA Education Program Director (Dec 2003 – May 2006)  Directed and correlated all aspects of various education departments.  Trained and mentored over 50 facilitators on a monthly basis.  Managed the departmental budget and coordinated reconciliation reviews with Finance Committee.  Maintained and improved vendor relationships and negotiated prices and services.  Created and implemented processes that resulted in saving over 40% in budget dollars. Georgia Baptist Foundation – Atlanta, GA Client Relations (Feb 2002 – Dec 2004)  Provided analytical and budgeting support to Executive Team.  Managed the Foundation budgets associated with allocating grant dollars.  Facilitated the monthly budget reviews with the Assistant Controller.  Implemented operational process, decreased financial and operating costs by over 15%. Federal Reserve Bank of Atlanta – Atlanta, GA Project Manager (2000 –2001)  Provided analytical, budgeting, and business development support to the President of the Central Implementation Team and district managers.  Duties included creating and distributing the Operating Budget for District Offices.  Managed Liaison for Atlanta CIT district.  Managed implementation responsibilities for 45 offices within the Federal Reserve System. Romac International, The Coca Cola Company – Atlanta, GA Financial Analyst - Consultant (1999 –2000)  Provided financial analysis and budgeting support to NCB’s Finance Supervisor.  Created and maintained Annual Operating & Sales Expense Budgets.  Analyzed month-end Rolling Estimate and Year-End Accruals.  Prepared and presented financial schedules to Bid Support Managers.  Collaborated with Sales Support and Marketing to successfully settle Bid Settlements for Bottlers concerning education funding.  Participated in year-end closing process, as well as monthly and bi-annual closings. Sherwood, Davis+Geck – (Southeast Regional Office Program Support) Snellville, GA Sales Support Analyst - (1996 –1998)  Provided project/program management, analytical, budgeting, marketing and sales support to the Area Vice President of the Southeast Region.  Duties included Client Bid Pricing/Contract Proposals and Communications; Commissions’ Analysis; Forecasting; Pricing Analysis; Trend Analysis; and Contract Management.  Reviewing and tracking vendor invoices to reconcile and manage Southeast Area Office spending.  Supported regional managers in developing financial and operating reports for their respective regions. Education  Luther Rice University - Lithonia, GA - Doctorate, Professional, Counseling and Public Communication. - Master of Education, with an emphasis in Delivery (Training) and Curriculum Writing.  State University of West Georgia - Carrollton, GA - Bachelor of Business Administration with an emphasis in Marketing.
Business, Accounting, Human Resources & Legal
Business Strategy
Property Management
Project Management
Project Management Office
Account Management
65 $
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