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Andrew Ford
BASIC
Program Manager Andrew Ford, Websites, IT & Software
Department of Administration (SCEIS)/ Dec 2014 to Nov 2020  Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.  Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.  Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.  Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.  Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.  Mitigated learning hurdles and instructed help desk personnel in problem-solving, social skills and decision-making through implementation of Onenote learning aids and methods.  Supervised the help desk personnel to ensure optimal productivity while training staff on best practices and protocol.  Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.  Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.  Delivered detailed reports including clear spreadsheet data and other visuals.  Managed all training in regards to staff development, change management and technical operations and controls.  Assisted project managers in all aspects of each project, from initial building of a team through go-live and follow up support.  Project Manager for the ServiceNow implementation at both the SCEIS and DTO help desks.  ServiceNow, CA, DUO, Administrator and Analyst
Websites, IT & Software
Active Directory
QA & testing
Analytics
Systems Administration
IT strategy
40 $
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