Hire Active Directory freelancers in United States

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Marcus Dennis
Desktop Support Analyst II Marcus Dennis, Websites, IT & Software
Marcus Dennis Certifications/Training • STR Wireless Basics Certificate | Denver Public Schools • STR Printer Basics Certificate | Denver Public Schools • STR Mac Imaging & Setup Certificate | Denver Public Schools • STR PC Imaging & Setup Certificate | Denver Public Schools • Restorative Approaches Facilitation Training Certificate | Denver Public Schools Desktop Support Analyst II | Davita | Jan. 2020-Current • Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames • Troubleshoot and resolve desktop, software, peripheral and clinical application issues • Remote Troubleshooting-software and hardware • Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, and iPads) • Accurately and thoroughly record information into ticket tracking software (Service Now) • Escalate problems as needed to other 3rd level support groups within predetermined time limit • Work closely with other 2nd or 3rd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users • Update tickets, provide status updates and follow up resolutions to customers • Identify and create documents for knowledgebase. • Mac and Windows 8 & 10 Imaging • Software deployments using Ivanti • Keep Inventory of all devices • Work/communicate closely with other teams in the Davita Village on IT related projects • Use Active Directory for anything User account/ profile related • Use Professional Development time to help teammates in our related field School Technology Rep/School Tech Partner | Denver Public Schools| Aug. 2012 – January 2020 • Manage multiple sites ensuring all tech needs are met • Set up desktops, laptops, Chromebooks, iPads, Mac Books, promethean boards, and various other tech equipment • Supervised 5 of our Blended Learning Technicians for our school Blended Learning Program (2 Years) • Mac and Windows 7 & 10 Imaging • Daily troubleshooting & admin of Windows 7/10, OS, Mac OS, iOS, and Chrome OS, & Printers • Utilize Air Watch to monitor mobile devices • Virus removal & detection • Utilize Ivanti Self Service ticketing system as well as creating my own ticketing system via work requests • Advanced skillset in Microsoft Office 2010, 2011, 2013, and 2016 • Advanced skillset in Google Suite • Active Directory experience • Experience using Landesk to remote into user devices and troubleshoot • Experience in network connectivity, network device configuration, and network troubleshooting • Troubleshoot and resolve all software and hardware issues in the building • Keep inventory of all devices in the building (Asset Management) • Prep all devices for and or during district testing windows • Construct teacher and student technology contracts in accordance with DPS policies • Order all devices, tools, carts etc. for all tech related needs • Run AV at all school related events in the building • Experience in using and troubleshooting Smartboards • Advise school leaders monthly of tech updates/info and future purchases needed to have proficient tech in the building by developing yearly tech plans according to needs and budget • Host Professional Development trainings for staff on multiple software or hardware being utilized • Maintain school website using Google Sites Summer Staff | Boys and Girls Club of Metro Denver | June 2017- Aug. 2017 • Used spark curriculum to plan out physical activities for students in my session • Used age appropriate technology activities for students in my session • Independently coordinated and executed all of my sessions • Used restorative practices to solve behavior issues Fit Fun, Program Leader | Denver Public Schools | Dec. 2008 – Aug. 2012 • Monitor groups of children (15-1 Ratio) • set up games, snacks, activities & help tutor every day. • Plan academic, physical, and art related activities weekly. • I also ran a club within the program called SPARK in which we do a variety of physical fitness games that build teamwork and communication skills. • Inventory all equipment and materials needed for the program. • Meet/communicate with staff, students, and parents to notify widespread or significant changes in the program. Warehouse Management | Denver Public Schools | Aug. 2011 – Aug 2012 • Pack and inventory all orders • Create pricing spreadsheets for costs of orders coming in and out • Shop for supplies from various stores such as Sam’s club, Home Depot, King Scoopers
Websites, IT & Software
Mac OS
Active Directory
Windows Desktop
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