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Christopher Taughran
BASIC
Senior Support Christopher Taughran, Websites, IT & Software
Christopher Taughran linkedin.com/in/christophertaughran • Senior Support Engineer ~ Team Leader Possess 15 years’ experience in the field of Information Technology, thorough knowledge of various platforms and environments, exposure to diverse infrastructures in key sectors, practice in Insurance, Financial, Medical, and Retail industries. Accomplished Support Engineer with strong knowledge in systems management, configuration, and infrastructure service and support. Skilled team member with strong commercial awareness and an ability to direct multiple tasks effectively and master innovative technologies within fast-paced environments. Influential communicator who collaborates effectively with multidisciplinary technical staff, vendors, suppliers, individual business units and senior management. Highlights of Expertise: • Project Management • Asset Management • IT Operations • IMAC Coordinator • Technical Support Team Leader • Vendor Coordinator • Migration Specialist • Application Integration • Change Management Technical Proficiencies: Platforms: Windows 10, Windows 7, Windows 2008/2003 Server, Exchange Server, Blackberry Enterprise Server, Server shares, Web based SharePoint, Cloud based technologies Software: TCP/IP, IPX/SPX, Ethernet, DHCP/Static IP, DNS, WINS, Gateway, Subnet, Mainframe, Office 2016, Adobe, Db2, Oracle, SQL, Ghost, Remedy, Service Now, Cisco, Checkpoint VPN, ODBC, Sql Server Databases, Rumba, Vsphere Web client, VMware Horizon Client, MS Endpoint Manager, Remote Assistance, Remote Desktop, Active Directory, HP Jet Admin, Norton Antivirus, Active Sync, Go to Assist, Zscaler Hardware: Dell Desktops\Laptops, HP Desktops\Laptops, IBM Desktops\Laptops, Surface book, Gateway Desktops\Laptops, Blackberry, IPhone, IPad, Dell Servers -2950\2850 PowerEdge, Compaq\HP Servers – Dl380, Ml370, Ml570, Ml530, Ml360; Cisco Catalyst 4506\6500, 3com Super Stack; Avaya PBX Phone System, Crimp and Punch Down Tools, Toner; Printers – Xerox Mfd 5638\5655\7345, HP 8150, 8000, 4150, 4600, 4000, 5si; Compaq\Proxima Projectors, Sun Storagetek L180 Tape Library PROFESSIONAL EXPERIENCE Verisk Analytics www.verisk.com Jersey City, NJ 2014-2020 Senior Infrastructure Engineer/Fulltime IT Service and Support operations on a W10 environment on a global network infrastructure consisting of 6,000+ users around the world. Key Contributions: • Responsible for global Technical Support Operations on a senior level in customer-oriented fashion. • Responsible for local IT Support operations to ensure high availability and to uphold service level agreements for diverse internal departments using Service Now ticket system • Responsible for success of application implementation and support of business-critical applications installed via Microsoft Software Center. • Directly involved in key W7 to W10 VMware VDI migration project consisting of 1500+users. • Responsible for Systems Administration support using Active Directory, XP Remote Assistance, Remote Desktop Connection. • Installation and support of various software packages including Office 365, Skype, Microsoft Teams, Web based applications, Checkpoint VPN, Zscaler, Amazon Workspace, VMware Horizon Client, Vsphere Web Client, OKTA MFA, Microsoft Endpoint configuration Manager. • Directly involved in Asset Database management • Responsible for Backup and Restoration of Users profiles and files to One Drive and cloud SharePoint • Project Lead in Major acquisition migrating new company over to Verisk domain. Toys “R” US www.toysrusinc.com Wayne, NJ 2013-2014 Senior Support Analyst/Contract IT Service and Support operations on a W7 environment on a global network infrastructure consisting of 3,000+ users. Key Contributions: • Responsible for global Technical Support Operations on a senior level in customer oriented fashion. • Responsible for local IT Support operations to ensure high availability and to uphold service level agreements for diverse internal departments. • Responsible for success of application implementation and support of business critical applications for diverse departments in Americas region. • Directly involved in key W7 migration project consisting of 1600+ users. • Responsible for Systems Administration support using Active Directory, XP Remote Assistance, Remote Desktop Connection. • Responsible for installation and support of various software packages including Microsoft Office 2010/2007 MS Communicator 2007, Symantec Endpoint 11, Remedy 7.5, IBM DB2, Oracle10g • Directly involved in Asset Database management • Responsible for Backup and Restoration of Users profiles and settings using Windows Command Script/Batch File processing and User State Migration Tool • Responsible for Data Center server tape backup rotation using Sun StorageTek L180 Tape Library. Express Scripts www.express-scripts.com Franklin Lakes, NJ 2011-2013 Senior Support Analyst/Contract IT Service and Support operations on a W7/XP environment on a global network infrastructure consisting of 4,000+ users. Key Contributions: • Responsible for senior level support to users nationwide in a customer oriented fashion. • Responsible for Systems Administration support using Active Directory, Microsoft Management Console, XP Remote Assistance, Remote Desktop Connection, and Dameware. • Directly involved with IPHONE, IPAD, and Blackberry handle held organizer support with wireless connectivity using Active Sync and Web-based Blackberry Enterprise Server. • Key role in remote office support consisting of Home Network installation including wireless router configuration and Checkpoint VPN connection. • Directly involved in W7/XP Migration project consisting of 1500+ user’s workstations. • Responsible for application deployment including Microsoft Office 2010/ 2007/2003, MS Communicator 2007, Symantec Endpoint 11, Remedy 7.5, IBM DB2, Rumba, Oracle10g, • Responsible for deployment of Corporate Based Images for Desktop Standardization. • Virtual Desktop Infrastructure installation and support using Citrix XenDesktop and XenApp • Participated in the Backup of user’s files and configuration using Iron Mountain software. United Water www.unitedwater.com Oradell, NJ 2010–2011 Support Analyst/Contract IT Service and Support operations on a W7/XP environment on a existing global network infrastructure consisting of 2,000+ users. Key Contributions: • Responsible for local IT Support operations to ensure high availability and to uphold service level agreements for diverse internal departments. • Provide Administrative system support utilizing skills in Active directory tasks include creating and managing User/PC accounts and Security Groups to delegate environment restrictions, permissions and access in Broadcast environment. • Directly involved in IPHONE, IPAD, and Blackberry with wireless connectivity using Active Sync and Web-based Blackberry Enterprise Server. • Participate in remote office support consisting of Home Network installation including wireless AEGON www.aegon.com Purchase, NY 2005-2010 Senior Support Technician/Fulltime Administrative System support on Server 2008/2003/XP environment Dell GX OptiPlex workstations, Latitude Laptops, and HP printers on existing global network infrastructure of 4,000+ users. Key Contributions: • Serve as Project Leader for various assignments involving (IMAC’S) determining objectives, planning and executing projects on mandatory completion dates. • Responsible for traveling ON DEMAND to individual Business Units/Remote Offices in North America • Directly involved in weekly departmental meetings to ensure user service level agreements. • Responsible for Vendor planning and coordination including license software and hardware leases. • Directly involved in configuration of 3com, Synoptic hubs, PIX devices, and switches for LAN/WAN interface • Responsible for Out of Hours Operations. Tasks included-server upgrades, maintenance and support to ensure high availability of business-critical services and upholding agreed service levels (SLAs). • Perform racking of new servers and provide network connectivity, power redundancy, and wire management. • Solely responsible for PBX Phone systems support consisting of digital and analog phone line installation, testing successful connection by toning out phone lines and punching down to block. EDUCATION: Rockland Community College, AA, Computer Science TECHNICAL TRAINING: Dover Business College Certified Network Technician Computer Electronics, Computer Networking
Websites, IT & Software
Active Directory
Adobe Premiere Pro
Chrome OS
Cloud
Windows Desktop
25 $
Michael Woods
BASIC
United States, Glendale
Web Admin Support Michael Woods, Websites, IT & Software
SKILLS & CERTIFICATIONS Video Software: Adobe Premiere Pro | Camtasia | Qumu Wireframing: Balsamiq | LucidChart | Hotgloo | Canva CMS: Wix | SharePoint | WordPress Office: Google Docs | Excel | PowerPoint | Word | Outlook | Trello Google Certs: Analytics | Search (AdWords) Starbucks, Barista 7/2019 – Present • Create strategies with assistance of supervisors to reach daily drive-thru ticket average goal while meeting close deadline; suggest colleague position based on strenghts, multitask priorites during fast-paced periods • Deliver optimal communication to create a personal atmosphere allowing strong customer relationships • Develop customized training for new employees to meet high customer service levels outlined by corporate • Boost customer connection score up to 20% by implementing new customer-oriented approaches; identify common interests of diverse customer personas: split testing, analyze feedback, and adapt to new method Freelance, Digital Marketing Strategist 3/2019 – 7/2019 • Consulted with business owners to align with company’s mission, content management systems, market competitors, current keywords, and desired paid search goals • Analyzed website development tools and marketing strategies for enhancement; set up Google Ads account, tweaked WordPress landing pages with graphic design, and produced webpage content to improve on-page SEO for ranking • Optimized Google Ads PPC campaign to fully maximize ROI of $10K budget; configured CPC bidding strategy to automatic/manual, edited changes to copy with Excel, and utilized A/B testing • Monitored data results from Google Analytics and KPI metrics to assemble campaign reports; included webpage bounce-rate of users, pin-pointed disconnect in funnels, and ad copy yielding high traffic • Suggested new creative tactics to coincide with keyword research based off current trends discovered on credible blogs, YouTube channels, and Google updates Glendale Adventist Medical Center, Human Resource Associate – Contractor 9/2018 – 1/2019 • Completing on-going projects that autonomously and collaboratively with a diverse team • Completed nursing documentation to successfully gain clearance of Joint Commission audits required for each department; ensured employee competencies and time-sensitive certifications were included • Implemented new organization strategies for employee files leading to overhaul of 2,600 records • Partnered with employee onboarding to clear dilemmas throughout orientation processes Kaiser Permanente: PFS, Web Developer/Multi-Media – Contractor 4/2017 – 4/2018 Web Developer – Intern 7/2016 – 10/2016 • Implemented project management frameworks to identify scope and milestones with Vice President • Partnered with cross functional teams to tailor websites to their specific needs; included custom-built Atlassian templates for policies, job aids, and process workflows • Revitalized database websites utilizing graphic design aesthetics; made low/high-fidelity wireframes for 150 webpages, built an archive for documents, configured webpage permission tiers, and use basic HTML/CSS • Coordinated and managed multiple projects encompassing all employees; collaborated with department supervisors for photoshoots • Honed interpersonal skills to obtain results within a union-based labor and management working environment • Creation of promotional, instructional, and Vice President led videos: shooting, editing and exporting
Websites, IT & Software
Adobe Premiere Pro
Digital Marketing
WordPress
30 $
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