Hire Airpa Development freelancers in India

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atul jain
Product Manager Atul Jain, Websites, IT & Software
• Understood consumer need's and behaviour through extensive research, customer feedback analysis to implement DIY flows, improved Customer Service (Ticket Creation), decreased FTE count • Gathered business requirements, made BRD's , designed Use cases, User stories, Flow diagrams • Designed Customer facing Websites/ Applications/ Web Portals / Chatbots / WhatsApp Chatbots • Defining Product Roadmap and drive the Product Development in an analytical and structured way across platforms (web, mobile) • Collaborated with UI Team to produce wireframes, designs, HTML's for development Teams • Perform UAT Testing for enhancements, features, products to produce final product (Go-Live) • Implemented Call Centre Automation for Customer Service and Leads - Auto Dialler, daily MIS's, monitoring KPI's • Helped in generating high quality leads for (Home Loans) through Automation/Data Analytics • Go-To-Market Strategy - Formulated Customer Service and Leads strategy for over 500K happy IIFL customers • Experience with Analytical tools like Google Analytics, Clever Tap, Power BI, • Analyse existing business process and do process reengineering and develop To Be processes Understand and present functionalities present and not present in applications (GAP and scope of enhancement) • Implemented Digital Strategy and Transformation across Unilever Global • Transitioned more than 10 processes/projects from Unilever Poland to Capgemini • Did process mapping ,analysis of improvement areas across Supply Chan Finance • Used UI Path to implement RPA across Supply chain Finance processes • Offered strategic consulting on problem-solving, gap analysis, risk analysis, and cost-benefit analysis • Liaising with stakeholders for gathering requirement, scoping and documenting business requirements; supporting the high priority accounts clients • Administered pre-sales activities across European region of Unilever and creating presentations, pitching to client to get more and more processes from Unilever • Monitored process re-engineering to reduce costs and improve efficiency
Websites, IT & Software
Agile Project Management
AI/RPA development
Business Intelligence
ERP/CRM Software
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